• An accomplished front desk staff team leader with a strong background in hospitality, customer service, and Microsoft Excel. Interacting with around more than 100+ guests, picking up calls for both existing and future guests regularly.• Experienced in managing various aspects of front desk operations, including handling around 45-60 check-ins and check-outs on a daily basis sometimes even around 100 depending on the occupancy, out-of-room situations, stayovers, and monitoring occupied room percentages to optimize guest satisfaction and revenue.• Proficient in utilizing Microsoft Excel to generate about 20 reports such as trial balance, rate strategy reports, daily flash reports, bar inventory reports, and occupancy statistics, providing valuable insights for management decision-making. •Proficient in balancing cash transactions, accurately handling financial transactions, and maintaining proper documentation of all transactions.• Detail-oriented and organized, ensuring that the front desk is prepared for the next day's operations, including updating around 100+ guest information, coordinating room assignments, and ensuring the availability of necessary supplies.• Committed to providing exceptional customer service, including preparing breakfast ahead of time to ensure guests who wake up early have access to warm food as well as setting up banquet rooms overnight for the next day as instructed by the sales manager, ensuring a seamless and successful event experience for guests.

• Skilled bartender with expertise in marketing, food service, and restaurant operations.• Proficient in delivering exceptional customer service and creating memorable experiences in the hospitality industry. Excellent presentation skills, ensuring drinks are visually appealing and served with attention to detail.• Knowledgeable in banquet operations, successfully coordinating and executing beverage service for events and functions. Adaptable and able to work in fast-paced environments, delivering prompt service and meeting the demands of high-volume periods.• Experienced in handling cash transactions using the hotel software, maintaining accurate records, and ensuring the security of the register.

• Recognized as a top-performing front desk staff member, consistently earning positive feedback from satisfied guests. Honored with the prestigious recognition of being chosen as the hotel's Employee of the Month, showcasing dedication and outstanding performance. • Well-versed in customer service operations, proficiently handling check-ins, check-outs, and reservations as well as being available for on-call support for at least 100 guests approximately, ensuring seamless assistance and timely resolution of guest inquiries.• Proficient in customer service management, implementing strategies to optimize service delivery, utilizing hotel management software to efficiently handle guest reservations, ensuring accuracy, and delivering exceptional customer service.• Engaging with customers in a personable and professional manner, building lasting relationships andDeep knowledge of the hospitality industry, staying updated on trends and best practices to deliver exceptional service in a dynamic environment and driving innovative approaches to customer service.

• Actively contributed to the overall maintenance team, ensuring the smooth operation of security exits, TVs, fire alarms, internet services, and Chromecast functionality, and resolving any pool-related technical issues.• Took charge of pool maintenance, consistently maintaining a clean and inviting pool and hot tub water by regularly changing it and diligently monitoring chlorine and pH levels. As well as resetting hotel server whenever the hotel is having issues connecting to wifi or having problems with SAFLOK.• Demonstrated versatility and a strong work ethic by serving as a technical maintenance team member alongside responsibilities as a houseperson, front desk, and kitchen staff.• Prioritized guest safety by conducting regular checks on fire alarms in guest rooms, ensuring their proper functioning and providing peace of mind.

• Delighted guests with warm and welcoming greetings, providing a pleasant start to their day and readily addressing any inquiries about the breakfast menu.• Collaborated closely with the bar and breakfast cooking teams, ensuring seamless coordination to deliver the exact cuisine listed for the continental breakfast as well as banquet breakfasts.• Earned a reputation for consistently receiving positive feedback from satisfied guests, reflecting a commitment to excellence in service delivery.• Maintained impeccable cleanliness in the breakfast area, creating an inviting and refined atmosphere for guests to enjoy during their stay.

• Provided exceptional room service, ensuring prompt and efficient delivery of food and beverages to guests as well as supervising if other rooms were cleaned on time for arrivals.• Maintained a high standard of cleanliness in guest rooms, creating a welcoming and comfortable environment in case guests didn't get housekeeping by coordinating with the housekeeping management.• Diligently cleaned and maintained the lobby, front desk, and breakfast area, enhancing the overall guest experience.• Demonstrated a proactive approach to guest satisfaction, implementing strategies that anticipated and met guest needs while resolving concerns.

• Proficient in live sound production, ensuring high-quality audio experiences for events and performances.• Skilled in creating and applying sound effects to enhance the overall atmosphere and impact of productions.• Experienced in audio recording techniques, capturing and editing sound for various purposes such as music, podcasts, and voice-overs.• Knowledgeable in setting up and operating sound systems, including amplifiers, mixers, microphones, and speakers as well as being familiar with a wide range of sound equipment, including instruments, cables, monitors, and studio gear.• Stay up-to-date with advancements in sound technology and industry trends, incorporating new techniques and equipment for improved audio outcomes

• Expert in stock management, zoning, and CVP (Clearance Value Pricing) for maximizing sales and profitability. Proactively monitor and ensure regular checking of product dates to maintain freshness and quality standards.• Skilled in efficiently handling overnight donations and ensuring proper inventory management. Demonstrated marketing acumen by strategically filling the End Cap and Bunker with products featured in the flyer.• Assisted dairy frozen associates and omni associates in their tasks, fostering a collaborative work environment. Displayed flexibility and teamwork by covering shifts for fellow meat associates.• Consistently completed Computer Based Learning (CBLs) on time, demonstrating dedication to personal and professional development.• Streamlined operations by condensing meat pallets, skids, and freezers, optimizing space utilization as well as coordinated restocking of the sales floor with current merchandise, ensuring accurate signage for ongoing promotions.