• Successfully implemented a new corporate Intranet with Enterprise Content Management; duties included facilitating requirements workshops, platform testing, error reporting, requirements management, content migration, security hierarchy definition, mobile usability, go-live training, developing system documentation, and vendor management• Successfully implemented several web-based workflow process improvements with task automation, custom views, email notification workflows and custom forms• Develops agenda and presentation materials for stakeholder workshops and documents requirements for continued application enhancements• Creates wireframes for visual representation of functional requirements• Defines and manages role based security for enterprise content management platforms• Develops training materials and conducts on-going and new-hire training sessions• Application support analyst for the Intranet, team sites, external collaboration platforms, contact management and business process management systems• Conducts end-user training and provides tier 2 support for multiple custom business applications• SharePoint 2013 and SharePoint 365 Administrator

• Created, edited and managed website inner content & online store• Comprehensive database management and migration from VirtueMart to Nexternal hosted ecommerce platforms• Wrote SEO scripts for ecommerce product database• Created e-mail marketing for wholesale and ecommerce customer bases• Facebook Social Media Administrator (Posts, Photos & Video)• Managed Google AdWords campaigns• Managed two major MAC OS updates including hardware procurement, software installation, terminal user set-up and training• Managed Windows PC Point-of-Sale system upgrade including equipment procurement, installation, database creation and training• Managed server privileges and set-up & configured new user terminals• Onsite IT support help desk technician for MAC computers, POS system & PC manufacturing equipment, network hardware and ecommerce terminals

IT Responsibilities:• Website administrator of e-commerce and inner content• Researched, tested and installed new business accounting software• Managed new hardware procurement from OS 9 to OS X transition• On-site help desk technician for MAC computers, Point-of-sale software and PC labeling computers• Managed procurement and installation of new point-of-sale sever and terminals• Managed server permissions and network administration• Manged and implemented hardware procurement and installation of thermal ribbon printer for manufacturing equipment• Trained manufacturing personnel on PC-based thermal ribbon equipment Sales & Marketing Responsibilities:• Customer service representative for over 400 wholesale-business accounts• Assisted new businesses from prospecting to on-boarding• Managed business marketing mailings & marketing schedule• Created business-to-business marketing sell sheets using InDesign & Illustrator• Created print ads for local arts & theater organizations in Photoshop• Created & edited business proposals for large corporate accountsGeneral Office Responsibilities:• Provided direct administrative & project support to the President of Schuil Coffee• Budget management of advertising contracts, donations and retail events• Assisted with on-boarding new employees by administrating and grading HR testing

• Developed recruiting campaigns for assigned searches• Cold called on qualified candidates to present career opportunities• Updated monthly cash flow analysis, income analysis and budget reports.• Introduced and launched the statistical analysis & visual representation of call data• Calculated and submitted bi-weekly payroll, paid all invoices and entered into QuickBooks

• Provided general technical support of Windows and Mac OS to students• Duplicated university licensed software for bookstore sales• Responsible for 115 computing terminals

• Processed and closed monthly budget reports• Reported invoice code blocking

• Capital Budget analysis for the Five Year Financial Plan• Operations and Maintenance monthly budget reporting• Cost Analysis Reporting Environment (CARE) software