Sagar Agarwal Email & Phone Number

Bengaluru, KA, IN

Bangalore

• Handling of Incidents, Service Requests and change requests created by the users.
• Troubleshooting on application issues reported by the end users by replicating it and verifying logs.
• Initiate the WAR room with all stakeholders to expedite the resolution on the issue.
• Attend and organizing face to face meetings/conference calls with clients and other business stake holders.
• Served as a technical liaison, resource and primary point of contact between application end-users and IT.
• Perform thorough analysis of any existing problem on the production system, identify the root cause and design and lead the implementation of the proposed resolution

Bangalore

• Responsible for overall project schedule & planning which includes developing and coordinating realistic project plan, including key milestones, success metrics, and drive progress to achieve project plan within time.
• Skilled at interacting with all levels of internal and external customers for meeting organizational needs, facilitating and implementing solutions for continuous improvement and measuring those improvements to ensure.
• An effective contributor with distinguished abilities in end-to-end process management, motivating team members to maintain deliverables as per SLA; effectively resolve escalated issues, communicate the status and.
• Worked as a primary contact for Application/Production support issues related to Supply Chain based applications (Demand and Fulfillment).
• Providing technical/functional assistance and support for incoming service requests, Incidents, E-Mail & phone on issues related to JDA products and solutions
• Handling issues related to Application or any Custom job/JDA process or data issues for clients across the globe

Bangalore

Roles and Responsibilities Involved in writing SQL queries using joins, sub queries and correlated sub queries to retrieve data from the various tables from MDS Test database Review on SLA achievements and Continuous follow-up with global support teams for quicker incident resolution Perform thorough problem analysis resulting in resolution of product.

Bangalore

Roles and ResponsibilitiesWorking in Telecommunication OSS/BSS platforms and prior experience in Roaming clearing domain Involved in writing SQL queries using joins, sub queries and correlated sub queries to retrieve data from the various tables from MDS Test database Creating new database objects like Sequences, Procedures, Functions, Indexes and Views.

B.Tech, Computer Science

Intermediate, Pcm With Computers, 74.6