Sagar Bangar Email and Phone Number

Having more than 3 years of experience as Application Support Engineer, Having working knowledge of Linux/Unix, MSSQL and basic knowledge of Shell scripting, Splunk, JIRA, SNOW, Control-m, PLSQL. Be responsible for upgrades, performance monitoring, installations, diagnosing and troubleshooting system problems, and maintaining user accessibility. A strong critical thinker, a self motivated, and excellent troubleshooting skills.DB Cassandra/Oracle Refresh activity, Certificate renewal & management

Skills: SQL, PL/SQL, UNIX, LINUX, ITIL, Shell scripting Basic, ITIL basicTools : Service Now, Putty , Control-M.Project : Free Telecommunication(UK)Roles & Responsibilities:1. Providing L1 & L2 support for applications.2. Hands on experience in Linux, MSSQL & Shell Scripting.3. I am also responsible for handling the tickets and User request within SLA.4. Wrote SQL queries in MS SQL Server 2012. Designed & maintained SQL scripts.5. Execution of DDL and DML statements in SQL Server to analyze and rectify issues. Having Knowledge about database objects like Table, Subquery, Join, Constraints, Set Operator in SQL and PLSQL.6. Provided production support & enhancement of Database applications. Worked on support tickets & maintenance tasks. Researched & resolved data issues related to existing data & processes in place before my tenure.7. Strong ability to communicate clearly and appropriately with executive and management level business partners, nontechnical end users, technical subject matter experts.8. Creating and updating tickets for change, incident and problem management. Good knowledge of ITIL for incident management, Change management and problem management. Good knowledge of triggers, functions, Store procedures, Cursor and Exception Handling in PLSQL to implement business logic.9. Resolving application related queries & issues based on ticketing system SNOW.Sharing daily status report to seniors that shows individual contribution in the project. Sending daily reports and health checks to client about application availability.