"Customer Success & Team Management Professional | Driving NPS, Client Retention, and Team Excellence"With over 5 years of experience in customer success, project client onboarding, and escalation management, I specialize in delivering exceptional customer satisfaction through a customer-centric approach. I have extensive experience handling HNI customers, corporate accounts, and managing both B2B and B2C relationships. Leading teams of 8+ members, I have been responsible for team training, sales performance optimization, and consistently improving NPS scores and retention rates.My expertise includes:✅ Escalation Management & Problem Solving✅ Client Retention & Churn Reduction✅ B2B & B2C Relationship Management✅ HNI Customer Handling & Corporate Account Management✅ Team Leadership, Sales Training & Performance Optimization✅ Sales Forecasting & Relationship ManagementRecently, I completed a Post Graduation Diploma in Marketing from Welingkar Institute, which has significantly contributed to my personality development, managerial skills, and strategic thinking.Certified in Six Sigma Basics and Project Management from Learntube, I bring structured and data-driven methods to enhance processes and drive results.Passionate about creating value for clients, I believe in building lasting relationships and leading teams to exceed performance metrics. I’m open to opportunities where I can contribute to business growth while fostering exceptional customer experiences.Let’s connect and explore how I can bring impact to your organization!