Assistant Manager- Technical Services(PRESENT DATE) Managerial Skills.• Manage stakeholders for site survey, site readiness, material delivery tracking etc. • Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation • Windows, Ubuntu, ClassEdge – Server & Client installation, troubleshooting. • Timely Implementation as per commencement dates. • Ensure high level of Customer Satisfaction through smooth service • Spot upsell & cross-sell opportunities in the region. • Manage outsourced staff, provide timely feedback and monitor their performance. • Spot Solar opportunities, Timely Implementation as per commencement of solar. Ensure high level of Customer Satisfaction through smooth service in solar Operational• Coordination & troubleshooting IT service calls at client site. • Coordination with service desk & OEM to ensure SLA management. • Coordination for repossession of assets. • Follow up with the clients for collections. TECHNICAL OFFICER (FEB-2014 TO OCT-2022) Managerial Skills.• Manage stakeholders for site survey, site readiness, material delivery tracking etc. • Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation • Windows, Ubuntu, ClassEdge – Server & Client installation, troubleshooting. • Timely Implementation as per commencement dates. • Ensure high level of Customer Satisfaction through smooth service • Spot upsell & cross-sell opportunities in the region. • Manage outsourced staff, provide timely feedback and monitor their performance. • Spot Solar opportunities, Timely Implementation as per commencement of solar. Ensure high level of Customer Satisfaction through smooth service in solar

TECHNICAL OFFICER (PRESENT DATE) Managerial Skills.• Manage stakeholders for site survey, site readiness, material delivery tracking etc. • Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation • Windows, Ubuntu, ClassEdge – Server & Client installation, troubleshooting. • Timely Implementation as per commencement dates. • Ensure high level of Customer Satisfaction through smooth service • Spot upsell & cross-sell opportunities in the region. • Manage outsourced staff, provide timely feedback and monitor their performance. • Spot Solar opportunities, Timely Implementation as per commencement of solar. Ensure high level of Customer Satisfaction through smooth service in solar Operational• Coordination & troubleshooting IT service calls at client site. • Coordination with service desk & OEM to ensure SLA management. • Coordination for repossession of assets. • Follow up with the clients for collections. TECHNICAL OFFICER (FEB-2014 TO PRESENT DATE) Managerial Skills.• Manage stakeholders for site survey, site readiness, material delivery tracking etc. • Manage different vendors for installation as per SOW, monitoring the implementation, installation certification, ILC update & project documentation • Windows, Ubuntu, ClassEdge – Server & Client installation, troubleshooting. • Timely Implementation as per commencement dates. • Ensure high level of Customer Satisfaction through smooth service • Spot upsell & cross-sell opportunities in the region. • Manage outsourced staff, provide timely feedback and monitor their performance. • Spot Solar opportunities, Timely Implementation as per commencement of solar. Ensure high level of Customer Satisfaction through smooth service in solar

1. ACADEMIC RESPONSIBILITIES – · To ensure timely school visits as per travel plan shared by Academic Manager. · To conduct refresher training for the school teachers on technical issues and product usage. · To provide timely reports to the ADM/TDM regarding – - Product Usage. - Content Synchronization - Collections. - Service Call Logs & Reports. · To continuously motivate nominated teacher of the school. · To build a good rapport with Key Person, Principal and Teachers of the school. · To coordinate with school and manager on School Invoicing. 2. TECHNICAL RESPONSIBILITIES – · To check if Windows are activated in the in every system. If not, report to Technical Manager. · Anti-Virus updation on every system. · Removal of unauthorized software, games and songs files from the hardware. · Get the Projector filters cleaned through the school authority. · Check the lamp hours of the projectors by coordinating with school authorities and report to Technical Manager. · To check if UPS battery is giving necessary backup and report to Technical Manager. · Checking Electrical voltage with earthing by coordinating with the school electrician/technical person and report to Technical Manager. · To resolve and solve basic technical L1 queries. · To log calls on help desk for issues related to hardware & software and follow