• Direct Banking Specialist: Provided expert guidance on financial products, including interest rates, term deposits, and fee structures to ensure customer satisfaction.• Transaction Management: Proficiently addressed customer inquiries concerning direct debits, transactions, and statements, fostering financial clarity.• Data Integrity Management : Ensured the accuracy and completeness of customer contact details, contributing to enhanced communication and service quality.• Regulatory Compliance Adherence: Maintained comprehensive knowledge of industry regulations and compliance standards, guaranteeing all customer interactions met legal and ethical guidelines.• Global Team Collaboration: Collaborated seamlessly with international teams and diverse departments to identify optimal solutions for customer needs.

• Analysing market trends and creating new strategies to stay relevant to customers needs and requirements.•Creating a plan of action and implementing strategies for weekly offers.•Coordinating with different departments to ensure quality assurance in terms of marketing.•Coming up with new promotional activities to improve foot fall to the stores.