Managing relationship with large BFSI accounts - ICICI Bank and IDFC First Bank

• Bagged “Enterprise Deal of the Year” award in 2023• Featured in the Airtel Hall of Fame in FY 22-23 & FY 21-22• Featured in the elite Achievers club for FY 22-23

Currently managing relationships with large enterprise BFSI accounts managing an overall business revenue of 800 Mn INR.Bagged Enterprise Deal of the Year award in May ‘23Part of Achiever’s Club 2022-23

Account Management: Managing and driving the growth of Key Accounts. Build and execute on a strategic account plan that delivers on key business opportunities for sustainable growth.Training: Deliver training & coaching of Zeta processes, dashboards, operating model and SOPs.Managing key improvement initiatives and projects: Drive new program launches and enhance relationship by partnering with the operations and other teams.Metrics & Reporting: Conduct deep dive analysis and provide routine executive-level reporting on the service levels. Publish recommendations and action plans based on data.Team development & Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team targets and push for stretched targets to consistently raise the bar.Innovation & Process Management: Act as the custodian of the processes & SOPs and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for deepening the account penetration and increasing user base.Build strong communication channels with acquired accounts in the portfolio. Set proper expectations, provide clear status communications, and manage relationship for a mutual growth.Enhance Engagement with accounts to improve business and increase retention.Handling operational escalations and providing real-time solutions round the clock.Internal/External Stake holder management.

Responsible for managing the Key Accounts with a broad focus on Sales - effective scouting for new business leads, managing Customer Satisfaction, Customer Retention along with liaising/coordination with Operations/internal customers.

Key Responsibilities- Complete responsibility for the Sales (Corporate sales) and Marketing function for the branch with annual revenue of around 100 cr. Maintain and build relationships with new and existing clients (B2B) Responsible for researching and identifying sales opportunities Delivering targeted topline as per business plan by meeting sales targets Team building and team management - Management of Key Accounts for large corporate across different industries including Banking and Finance, Pharmaceutical, E-commerce- Develop appropriate metrics and report detailed business analysis to peers and senior management- Key activities including Budget Analysis, Budget Allocation and Forecasting- Proposing and implementing sales promotion activities for customer retention and new customer addition- Cross functional collaboration; activities involving Finance and Operations- Supervision on finance activities involving achievement of Remittance Targets, Issuance of valid credit and debit notes- Analyse sales operations and performance, identify and implement necessary changes with a high degree of autonomy- Preparation and maintenance of MIS Reports

Started as a Management Trainee working in all functions. Project Management: Reverse logistics, Automation and Supply value chain setupStrategic consulting on supply chain and inventory management. Looking after OCK and OPM cost factors and optimising the cost by Route Optimisation, Demand Forecasting amd Planning.• Establish sales objectives by forecasting and developing annual sales quotas for territories; projecting expected sales volume and profit with solutions to clients.Lead generation, consultative questioning, solutions pitch, negotiations, closing of deals with appropriate implementation is key objective.Industry wise targeting clients and closing deals for their logistics and supply chain needs.• Meeting top clients to understand new requirements and liason with operations teams to consult. Consulting to clients on logistics management and understand their warehousing pattern for better automation

Worked on the project entitled ‘Service Excellence – An outlook of key decision makers in large corporate'