Strategy Planning - New Business transition, Cost Management, Resource planning, Attrition management, Team Competency Plan, Buffer Management, Risk Analysis of processTeam Management - Hiring, Work Allocation, Delegation, Setting Goals, Training & Cross TrainingClient Engagement - Leading weekly/monthly client calls to present the outstanding cases/issues and metrics, addressing escalations/queries/issuesGovernance & Control - Ensure all process deliverables (reports/compliance)… Show more Strategy Planning - New Business transition, Cost Management, Resource planning, Attrition management, Team Competency Plan, Buffer Management, Risk Analysis of processTeam Management - Hiring, Work Allocation, Delegation, Setting Goals, Training & Cross TrainingClient Engagement - Leading weekly/monthly client calls to present the outstanding cases/issues and metrics, addressing escalations/queries/issuesGovernance & Control - Ensure all process deliverables (reports/compliance) are completed and published as per agreed timelines, designing and implementation Resource Utilization and controls including the SLAs and KPIs definedProductivity Benefits - Identification, Planning, Liaising with RPA team for automation of activities/reports to decrease average handling time and manual errors Show less

I joined as an intern in the Investment Banking Department of A.K. Capital Services, Nariman Point, Mumbai where I did a studied Indian Debt Market and Private placement of Corporate Bonds through Non-Convertible Debentures.

First assignment was the expansion of existing plant and renovation of administrative building of Philips Electronics Ltd. India. Following were the roles:- Dealing with the requirements of the clients.- Procurement of materials.- Managing the labour force.- Billing of the work completed.