As an IT Support Specialist at TitanTech Support, I provide remote technical support to clients across various industries, resolving technical problems with peripheral devices, computer systems, and cloud-based resources and applications. I use ITIL processes to manage and resolve support tickets, ensuring customer satisfaction and service quality.I have a Bachelor's degree in Information Technology from Kent Institute Australia, where I learned the fundamentals of computer programming, networking, security, and database management. I have also completed a Professional Year program at QIBA, where I gained valuable skills in communication, teamwork, and project management. I have a certification from Dented Code, where I developed my full-stack development skills using HTML, CSS, JavaScript, Bootstrap, Mongo dB, Express.js, React and Node.js. I am proficient in English, Nepali and Hindi. I am passionate about learning new technologies and solving complex challenges, and I aspire to advance my career in IT support and cloud computing.