Sagar Tuli Email and Phone Number
As a Salesforce Administrator at Koch Business Solutions India, I leverage my BTech degree in Electronics and Communications Engineering and my expertise in Salesforce flows and process builder to drive sales and service process automation using SF internal capabilities.In my present role i have-- Designed and implemented Salesforce CRM solutions using Apex Language, optimizing sales and service processes..- Engineered a Public URL platform for data entry, eliminating the need for Salesforce credentials, and simplifying data collection from customers, laymen, and external users.- Managed Expense functionality effectively, ensuring budget compliance.- Developed and maintained Apex Triggers and Apex Classes to support custom functionality.- Utilized Batch Apex and Scheduled Batch Apex to streamline data processing.- Efficiently managed Case Management with Live Chat Bot integration, ensuring swift customer interactions.- Proficiently handled Lightning web Components to improve the user interface.- Utilized data loader tools, including Salesforce Inspector and Workbench, for data management.- Generated, analyzed, and presented Reports & Dashboards to guide data-driven decisions.- Wrote Test Classes to ensure the quality and functionality of code.- Successfully executed various integrations to connect Salesforce with external systems.- Implemented automation solutions using Flows, Workflow, and Process Builder.- Managed user permissions effectively with Permission Sets.- Developed Visual Force pages and Components to enhance user experiences.- Demonstrated proficiency in Salesforce CRM, Sales Cloud, and Service Cloud.- Applied Experience Cloud for improved user interactions.- Collaborated with cross-functional teams to execute significant projects, including Salesforce-SAP integration and the implementation of Salesforce communities for internal and external users.
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Salesforce AdministratorKoch Business Solutions IndiaBengaluru, Ka, In
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Salesforce AdministratorKoch Business Solutions India Jan 2021 - PresentBengaluru, Karnataka, India- Designed and implemented Salesforce CRM solutions using Apex Language, optimizing sales and service processes..- Engineered a Public URL platform for data entry, eliminating the need for Salesforce credentials, and simplifying data collection from customers, laymen, and external users.- Managed Expense functionality effectively, ensuring budget compliance.- Developed and maintained Apex Triggers and Apex Classes to support custom functionality.- Utilized Batch Apex and Scheduled Batch Apex to streamline data processing.- Efficiently managed Case Management with Live Chat Bot integration, ensuring swift customer interactions.- Proficiently handled Lightning web Components to improve the user interface.- Utilized data loader tools, including Salesforce Inspector and Workbench, for data management.- Generated, analyzed, and presented Reports & Dashboards to guide data-driven decisions.- Wrote Test Classes to ensure the quality and functionality of code.- Successfully executed various integrations to connect Salesforce with external systems.- Implemented automation solutions using Flows, Workflow, and Process Builder.- Managed user permissions effectively with Permission Sets.- Developed Visual Force pages and Components to enhance user experiences.- Demonstrated proficiency in Salesforce CRM, Sales Cloud, and Service Cloud.- Applied Experience Cloud for improved user interactions.- Collaborated with cross-functional teams to execute significant projects, including Salesforce-SAP integration and the implementation of Salesforce communities for internal and external users -
Process AnalystCalance Jan 2020 - Nov 2020Gurugram, Haryana, India-Systematically interprets user problems and identifies solutions and possible side effects.- Ownership of complex customer technical issues, including investigation and resolution.- Act as an advisor to customers, collaborating with internal and external teams.- Leverage troubleshooting tools and best practices to provide expert technical support.-Uses experience to address user problems and interrogates database for potential solutions.-Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.Assists with the specification, development, research and evaluation of services standards.Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.Communicating with users to keep them informed of progress, impending changes, agreed-on outages, and other such notifications -
AnalystBarclays Investment Bank Aug 2016 - Nov 2019Noida Area, India- Provided comprehensive digital banking assistance via chat, email, and phone.- Assisted users with account inquiries, transaction issues, and technical problems.- Guided new users through onboarding and activation.- Troubleshooted and resolved technical issues.- Educated users on digital products and services.- Advised on financial products and promoted suitable options.- Managed user accounts, including updates and transactions.- Guided users through digital banking transactions.- Ensured online security and fraud prevention.- Investigated and resolved user complaints.- Collaborated across departments to address complex issues.- Engaged users with updates and promotions.- Encouraged digital self-service options.- Maintained compliance and records.- Exceeded customer service KPIs.- Pursued continuous learning. -
TseTech Mahindra Jul 2015 - Jun 2016Noida Area, India• Proficient in handling escalated calls and providing level 1 Technical Support to end-users located in various counties• Identify and resolve problems on high end Switches, Routers, Modems, Extenderes, adapters. • Working on troubleshooting of complex LAN/WAN infrastructure.• Settings of the networking devices and co-coordinating with the system/Network administrator during implementation.• Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.
Sagar Tuli Education Details
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Haryana Engineering CollegeElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Sagar Tuli
What company does Sagar Tuli work for?
Sagar Tuli works for Koch Business Solutions India
What is Sagar Tuli's role at the current company?
Sagar Tuli's current role is Salesforce Administrator.
What schools did Sagar Tuli attend?
Sagar Tuli attended Haryana Engineering College.
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