•Planning and managing operations for entire IT setup including Applications, Infrastructure and Security•Improved student experience by implementing CRM, Learning Management System, ERP and Web portal modernization•Implemented digitally enabled solutions for execution of programs, internet-based tests, virtual conferences, board meetings, to reduce operational cost and business continuity during pandemic•Devised process and workflow enhancements for lead management, sales & revenue tracking, expense management, data governance, and employee collaboration solutions•Improvised on digital marketing activities for lead generation & revenue enhancement•Lead and collaborated with business operations team for ISO 27001 certification audit, CMMI certification and BCP implementation•Providing support for execution of programs across network of study centres & local associations

•Defined budgets, policies and procedures and managed IT Operations for multiple centres spread across India including ERP and IT infrastructure•Devised strategic IT plan for identification and implementation of new technologies & solutions for process improvements, driving commitments to new investments•Led solution implementations for enhancing Student Learning Experience & Engagement, Centre Operations, Revenue Enhancements, Online Tests•Implemented solutions for Digital Transformation like Lead Management, Chatbot, Process Automations, Call Management and employee collaboration solutions•Significantly improved Response Times and Service Levels by resource optimization, infrastructure improvements and ticketing tool implementation•Implemented BCP & DR processes for IT applications

IT Strategy, Solution Consultant, Project Management, Vendor Management, Business Analysis, Solution Evaluation & Implementation.• Responsible for strategic IT plan for identification and implementation of new technologies & solutions for process improvements and better customer experience with P/L responsibility for the solutions. • Delivery assurance of business solutions including, application support and change implementations.• Worked on implementing digital solutions for Process Improvement, Automated Workflow, Mobile App for Sales and Integration Services • Worked on Proof of Concepts for new technologies and solutions to evaluate fitment in technology landscape like Chat Bots, RPA, E-commerce and Cloud solutions• Successfully handled large transformational project for implementation of new core product platform including Data Migration from old system• Handled Vendor relationships & alliance management for implementation of core insurance platform and ancillary solutions • Managed product lifecycle and implementation in multiple systems• Was responsible for comprehensive RFP creation, solution evaluation and contract negotiation

Project Management, IT Strategy & Business Analysis

Business Analysis, Solution Design, Project Management, Presales Consultant• Responsible for RFI/RFP response, pre-bid meetings, client visits and marketing for the regions. Led solution designing along with the sales team, technical teams, domain experts and client users• Defined project and resource plan, process map, ensuring best practices for project implementation by managing project schedules, budgets, task allocations & other related activities

Application Development & Client-side coordination• Responsible for client interfacing, status reporting and schedule monitoring by managing task allocations, project delivery, documentations and status reporting for multiple projects

Detail Design documentation, Coding

Worked as Summer Trainee on an Application Development