Associate Implementation Engineer
Current• Managed and oversaw cloud services, such as Virtual Machines (VMs), Storage Accounts, and Network Security Groups (NSGs), ensuring they ran smoothly and securely.• Took proactive steps to set up servers and introduce new features, making software releases efficient and reliable.• Connected clients' infrastructure with cloud services seamlessly, encouraging collaboration and connectivity.• Provided top-notch live call support to clients, quickly resolving technical questions and addressing deployment issues.• Implemented continuous monitoring to meet SLA deadlines, responding promptly to customer queries and offering timely solutions.• Collaborated closely with cross-functional teams, including developers and system administrators, to optimize system performance and ensure it remained available.• Generated detailed reports for customers, offering insights into the security, compliance, and performance of their cloud infrastructure.• Produced monthly resource count reports to assist clients in managing and optimizing their cloud resources effectively.
