Associate Implementation Engineer
Current- Managed and oversaw cloud services, such as Virtual Machines (VMs), Storage Accounts, and Network Security Groups (NSGs), ensuring they ran smoothly and securely.
- Took proactive steps to set up servers and introduce new features, making software releases efficient and reliable.
- Connected clients' infrastructure with cloud services seamlessly, encouraging collaboration and connectivity.
- Provided top-notch live call support to clients, quickly resolving technical questions and addressing deployment issues.
- Implemented continuous monitoring to meet SLA deadlines, responding promptly to customer queries and offering timely solutions.
- Collaborated closely with cross-functional teams, including developers and system administrators, to optimize system performance and ensure it remained available.