Designed and deployed custom AI chatbot systems for leading banking institution across India, driving a 25% improvement in customer engagement and satisfaction through personalized, real-time interactions.Integrated Generative AI and Large Language Models (LLMs) to significantly boost chatbot intelligence, responsiveness, and adaptability, leading to a 30% reduction in customer query resolution time.Spearheaded the development of a Conversation to Knowledge (C2K) framework within Oracle Digital Assistant, incorporating Document Reader functionality to enhance conversational intelligence and streamline knowledge management, improving internal knowledge access by 40%.Demonstrated expertise in API development by crafting and consuming REST APIs, delivering robust backend services for client projects.

Developed and Deployed an Advanced AI Chatbot: Developed AI chatbot using Oracle Digital Assistant (ODA), streamlining communication across multiple platforms, including Web Channel, WhatsApp and Microsoft Teams. Pioneered Generative AI Integration: Integrated emerging Generative AI technologies into the ODA chatbot using Large Language Model, enhancing user interactions and providing real-time, dynamic responses.