Job Responsibilities: Conduct root cause analysis & implement corrective actions for device tech related incidents Develop & optimise standard operating procedures ( SOPs ) for issue resolution processes.Work closely with tech engineering & development teams to suggest improvements in device performance & UX ( user experience)Ensure compliance with internal guidelines & industry standards for IP management Document all incidents, solutions, processes developed for future reference & training.

Working on a mentoring project where mentoring young individuals on gender & it's nuances

Handling tech security incidents for a global video streaming service named NetflixBeing a global team worked with almost all countries’ guidelines & regulations

I have worked here with HR related data for verification purpose . Handling severe cases in accordance with the country's laws to mitigate risks involved Analysing & improving the system as and when required

Led the end-to-end setup and smooth operations of the institution, focusing on strategic alignment.Developed business plans, SOPs, and year-round schedules to enhance teacher productivity and student experience. Established marketing strategies that boosted student enrollment by 40% each semester. Implemented systems for teacher performance evaluation and student progress tracking while facilitating seamless communication between management, teachers, and staff.

I worked as senior associate for two E-commerce processes as well as one telecom process.

Architectural firm where worked for designs as well as managing sites.