Sagar Gangashetty Email & Phone Number

India

Mumbai, Maharashtra, India

Investigated and approved payment errors, determining causes and deciding on reprocessing or returning payments for over 100 currencies and 20,000+ transactions.Onboarded new clients and amended setups, updating FX margins, transaction terms, and conditions for 200+ clients.Resolved over 5,000 Jira tickets and 10,000 Zendesk inquiries efficiently, improving operational workflow and reducing average resolution time by 40%, leading to a significant increase in customer satisfaction.Updated Standard Operating Procedures (SOPs) to align with current practices andregulations.Trained and developed 7 associates and senior associates, ensuring they acquired necessary skills and knowledge

Mumbai Area, India

Directed an 8-member team at TCS for Citibank UAE, streamlining payments and documentary collections operations, which increased transaction accuracy by 25% and reduced processing time by 30%Approved over 30,000 international trade finance transactions, including SWIFT payments, documentary collections, and direct collections.Authorized MT103, MT202, MT910, and MT940 payments.Bolstered client trust by addressing and resolving 150+ escalations monthly, achieving a 98% client satisfaction rating.Reviewed red flags, OFAC compliance, AML, vessel screenings, KYC, pricing/tariffs, client-specific requirements, and boycott language violations, contributing to SOPs in trade finance products.Coordinated two cross-functional projects for system automation and upgrades, resulting in a 14% increase in productivity and an 8% decrease in rejections.

Mumbai

• Educated 32 active investors on benefits of investing through ICICIdirect.com• Connected with 16 dormant clients and converted 4 clients to active investors in SIP.