Sagar Ghevde Email & Phone Number

New Westminster, BC, CA

Kamloops, British Columbia, Canada

• Repaired and replaced faulty parts in mobile devices, laptops, and computers, ensuring optimal performance and extending the lifespan of customer devices
• Expertly diagnosed and resolved complex hardware and software issues, ensuring minimal downtime and optimal device functionality, contributing to a 95% customer satisfaction rate
• Built strong customer relationships by providing clear communication, setting expectations, and delivering high-quality repairs, consistently earning positive feedback and loyalty
• Performed comprehensive quality tests after each repair, reducing post-repair issues by 15% and ensuring devices met rigorous standards before returning them to customers
• Customized devices with the latest software and programs to meet individual customer needs, enhancing functionality and improving user experience
• Led strategic store operations by analyzing P&L reports, improving revenue margins, and increasing store productivity by 20% through process optimization and cost-saving initiatives

Kamloops, British Columbia, Canada

• Provided exceptional customer service by promptly addressing inquiries and resolving issues, turning potential challenges into positive experiences, which led to consistent praise from satisfied customers
• Arranged and maintained merchandise displays, ensuring attractive layouts and accurate pricing, leading to a noticeable increase in customer engagement and sales of featured products
• Led store operations in the absence of management, ensuring smooth day-to-day operations, handling opening/closing duties, and supervising staff to maintain high standards of service
• Maintained high standards in merchandising and visual presentation, creating an inviting store atmosphere that encouraged repeat business and positive word-of-mouth, contributing to customer loyalty
• Resolved cash discrepancies and ensured accurate financial records, maintaining the store’s reputation for integrity and transparency in handling transactions
• Supported daily operations, including inventory control, ensuring product availability and minimizing stock discrepancies through effective inventory management

India

• Reduced downtime by 30% by leading network troubleshooting efforts, optimizing infrastructure with FortiGate firewalls and Meraki networks, and resolving connectivity issues
• Led the deployment and integration of new technologies across multiple branches. Utilized Active Directory (AD), DNS, and VPN configurations to enhance system performance and operational efficiency
• Streamlined system deployment using SCCM and Intune, optimizing device management for JAMF and MDM profiles, improving endpoint security and reducing manual processes by 40%
• Improved security by 50% by implementing and managing OKTA (SSO) and conducting regular security audits across the organization
• Authored technical documentation for SCCM, Intune, and OKTA, supporting over 1,000 end-users and ensuring effective knowledge-sharing across teams
• Achieved 98% customer satisfaction by leading effective issue resolution and fostering clear communication across teams

Mumbai, Maharashtra, India

• Provided global end-users with comprehensive technical support, addressing cross-platform issues and resolving problems across multiple time zones, ensuring smooth operations and a 20% increase in global productivity
• Strengthened security by delivering tailored security training to staff, reducing security incidents by 10%, and developing actionable materials for ongoing education on data protection
• Optimized IT expenditure by 15% by identifying underutilized resources and negotiating better vendor agreements, maintaining high service standards while reducing costs
• Created detailed support materials and technical guides for end-users, focusing on common system issues to minimize external dependencies and enable staff to handle 30% more issues independently
• Led complex server migrations using Dell and IBM servers, ensuring minimal downtime and maintaining seamless business continuity during critical upgrades
• Administered and configured Xerox, Brother, and Canon printers to maximize uptime and ensure 20% more workplace efficiency