• Spearheaded the automation of key business processes, reducing manual workload and improving efficiency.• Implemented tailored automation solutions using Excel, and other process automation software.• Collaborated with the team to streamline data management, reporting, and task execution.• Provided training and support to ensure smooth transitions to automated systems and processes.• Managed tendering on GeM portal and procurement of items ensuring competitive pricing, timely delivery, and compliance with government regulations.

• Worked as a liaison between software developers and key stakeholders• Collaborated with cross-functional teams to gather and document business requirements, leading to a 20% increase in project efficiency.• Implemented Asana for project tracking, issue resolution and set deadlines slashing project completion time by 12%• Developed and maintained comprehensive project documentation, ensuring alignment with business objectives and regulatory requirements.• Conducted comprehensive User Acceptance Testing (UAT), ensuring functionality met user requirements and business needs.

• Created process documents and end user training manual for the ERP system• Developed and implemented ERP customizations• Facilitated communication between business stakeholders and technical teams throughout the mobile app development lifecycle, ensuring clarity and alignment on project goals• Conducted user acceptance testing (UAT) to validate app functionality, usability, and performance, ensuring deliverables met quality standards and user expectations• Successfully managed and implemented an offshore E-commerce project

• Supporting solution implementations, development and process re-engineering for ERP system.• Effectively communicating and integrating with all levels of business partners. • Performing fit-gap analysis of the business requirements and system capabilities. • Ensuring that the solution changes are implemented without unintended impact and are integrated with existing solutions. • Conducting user training and support whenever necessary.• Maintaining clear and organized documentation. • Developing crystal reports

• Interpreting Data, analyzing results using statistical techniques and providing on-going reports. • Creating visually impactful dashboards in Excel for data reporting by using Pivot tables and VLOOKUP. • Maintaining customer information database using Excel. • Preparing E-commerce strategy step by step plan based on numerical analysis of the market.

• Developed and tested a geographical information system designed to capture, store, manipulate, analyze, manage and present all types of geographical data. • Skills acquired: Java, JavaScript