Sagar Kafle Email & Phone Number

Malvern, Victoria, Australia

• Managed Ticketing system by responding and resolving technical requests on fmXpert Ticketing system, phone calls and emails being a primary contact for IT and online support.
• First point of contact for the more than 2500 active end users (physically and virtually) to address the issue arises across more than 30 different sites on Hardware like Laptops, PC, Thin Clients, Printers, Mitel.
• Explained technical information in clear terms to non-technical individuals to promote better understandings.
• Responsible for preparing IT equipment for onboarding users with the installation of required applications.
• Handled Active directory by creating users, implementing group policy, resetting passwords, creating email address on Microsoft Exchange as well as disabling users and email address.
• Migrating on-perm Email address and assigning relevant license along through Microsoft Entra Admin Centre.

Yarraville, Victoria, Australia

• Demonstrated strong written and verbal communication skills with management and colleagues.
• Provided the exceptional Customer Service.
• Performed multitask by managing a team as well as independently under the pressure within time.
• Ordering and maintaining all the stocks.
• Able to meet the compliance with all standards relating to Safety Quality and Process.
• Created innovative ideas to promote business and enhancing business relationship.

Malvern, Victoria, Australia

• Primary Contact for IT and online support.
• Supported end users on phone calls, emails and connecting with their devices virtually via SCCM, VNC, RDP.
• Managed Ticketing system, o365 products, and Active Directory.
• Deployed windows OS in new workstations (PC, Laptop, Thinclient) using SCCM server.
• Responsible for installing and updating software on computer across the sites.
• Technologies used: fmXpert, windows Server 2016, Office 365, Outlook, Active Directory, SCCM, RDP.

Melbourne, Victoria, Australia

• Worked as a Team Leader and allocated tasks to each team members.
• Configured hardware, devices and software.
• Researched and developed that scan the MAC address around the devices and notify us via email.
• Provided proper documentation, bugs and codes to fix bugs, technical process, device used, research method and the successful final product at the end of the internship.
• Tools Used: Raspberry Pi, Kali Linux, Python Programming Language, MySql3 and Wireless adapter.

Certificate Iv, Cyber Security

Bachelor'S Degree, Bachelor Of Networking, Distinction

Activities and Societies: Mentoring* Advance Network Design * Wireless Network and Security * Industry Based Project 1 & 2 * Multimedia.

Professional Year

* Australian Business Culture (ABC) * Australian Workplace Environment (AWE) * Professional Workplace Communication (PWC) * Professional.