It System Administrator
Current•Managed Ticketing system by responding and resolving technical requests on fmXpert Ticketing system, phone calls and emails being a primary contact for IT and online support.•First point of contact for the more than 2500 active end users (physically and virtually) to address the issue arises across more than 30 different sites on Hardware like Laptops, PC, Thin Clients, Printers, Mitel Phones, Wi-Fi and applications like CareLink, O365 products, Clinical Manager, Dynamics GP, Human Force, CIM, HR21 with appropriate level of advice on technical issues to the staff.•Explained technical information in clear terms to non-technical individuals to promote better understandings. •Responsible for preparing IT equipment for onboarding users with the installation of required applications.•Handled Active directory by creating users, implementing group policy, resetting passwords, creating email address on Microsoft Exchange as well as disabling users and email address.•Migrating on-perm Email address and assigning relevant license along through Microsoft Entra Admin Centre.•Managed Enterprises Wi-Fi through Xirrus and Cambium Cloud Services. •Good understanding and knowledge of AD, DNS, DHCP, Group Policy, VLAN, VPN, ITIL Framework.•Enrolling and configuring Mobile devices on Intune Company Portal. •Visited multiple sites and performed network installation, maintenance, and repairing of the ICT equipment (rack and stack), patching the internet ports, parts replacement and supporting the IP phone systems.•Worked effectively with the 3rd party vendors to ensure work is completed correctly to a high standard.•Technologies used: fmXpert, windows Server 2019, Office 365, Outlook, Active Directory, SCCM, RDP, Microsoft Entra admin centre, IP Phones, Datto RMM, Clinical Manager, CareLink, Dynamics GP.
