Sagar Shah Email and Phone Number

Engineering Manager for Xbox catalog and search platform teams. These platforms enable numerous product discovery, browse and search scenarios across Xbox Console, PC, mobile and Xbox.com stores.• Designed and built Xproduct catalog and Xsearch platforms which serve as the single source of truth for metadata and increased Xbox Console revenue by $220 million annually.• I built trust and collaborations across Xbox, sharing platform vision and benefits of these platforms, and successfully migrated 5 other teams to these platforms and increased efficiency across Xbox.• Xsearch V2 utilizes generative AI to enhance product metadata and employs vector search to deliver a semantic search experience. • Formed Learning V-team and started conducting monthly Day of Learnings and Bi-Annual FHL (Fix, Hack, Learn) events to boost morale. These efforts increased Signals score by 14% in a year. • Established a culture of comprehensive RCA investigations by creating guidelines for live-site postmortems, setting new KPIs and dashboards to track progress across teams.• Led org-wide collaborations refining on-call roles, rotations and processes, ensuring better alignment and comprehensive documentation.

Engineering manager CRM Campaign Manager, Audience Builder and Onsite marketing platform teams. • Architected and implemented CRM Campaign Manager which provided real-time engagement data, supported multiple content experiment features and sent over 150 million emails a day. • Implemented eBay’s Onsite marketing platform and Audience Builder that served over 400 million impressions every day on home page billboard and other placements across eBay.com. • A key member of the fire-drill comms team, which worked under tight deadline and pressure to notify millions of users team about a PII data leak incident in 2014.• Analyzed & presented detailed analysis of negative impact of longtail manually curated email campaigns to senior leadership, resulting in changes in the overall marketing strategy at eBay.

Overhauled inefficient and error-prone CRM campaign support system into a self-serving platform which provided real-time update on campaign success status. • Designed and implemented a monitoring dashboard, allowing operations to check status of various campaigns. This tool notified operations for campaign failures with email alerts and reduced on-call efforts by 50%.• Dashboard provided self-service capabilities to campaign owners to register and schedule their campaigns, which eliminated error-prone way of manually maintaining the active campaign list.• Initiated the process of migrating maintenance tasks to offshore team in China. Created detailed guides and video tutorials explaining legacy Chime code base and processes. This freed up 3 dev resources which were allocated to build next generation marketing tools

I managed and owned testing of various features in the Advertiser team in UI and MT areas across multiple releases.• Managed off-shore team working on test automation and regression testing. Provided technical leadership and tracked their progress in automating P0 and P1 test cases. • Wrote functional and design specs for the “EditorialOrderStatus” tool, created release timeline and collaborated with other team members to implement, test and release the tool on time.• Acted as a customer advocated and introduced a design and UX change in various features for a more friendly and consistent user experience AdCenter UI.• Designed and implemented UI automation frameworks and provided implementation details and automation guidelines to the team. • Created specs and implemented “AppsTestReporting” tool to fetch test results from MTM and generated detailed views of a test pass, making it easier to analyze and track.

Designed and owned testing efforts of multiple features and product localization to improve quality in the FIM and Pangaea enterprise team.• Led the BVT automation project by wiring up different pieces of installation scripts and test scripts to automate ~100 tests. Created tools to analyze the results and generate BVT result emails.• Initiated collaboration with teams across Microsoft to evaluate different localization testing strategies. • Scheduled and directed manual test-passes and bug bashes with detailed guidelines across the team to find crucial bugs early in the product cycle.• Presented demos and provided expert opinion on questions regarding MIIS and ILM “2” at different product fairs at Microsoft.• Significantly increased productivity of the team and saved around 6 hours/person every week by providing internal website to reimage machines.• Provided guidance to a team in China. Work involved training, assigning work items, unblocking the team, reviewing code and managing communication.