SAP Project Management:• Managing SAP project issues, risks and change control.• Follow-up with SAP Service & Support team on various issues as per the Tickets raised in Solution Manager.• Analyzing & gathering actual requirement from BPOs/CTMs/Users relating to SAP & providing assistance to users in addressing the issues encountered on a day-to-day basis through the support tools like email, solution manager.• SAP User rights assignment & Authorization Control.• Solving complex, inter-related problems at a strategic level.IT Management:• Managing IT team to ensure IT Operations.• Managing the end-to- end infrastructure and operations, entailing critical production systems, data management, e-mail management, network services, internet services, virus protection, security, license management, domain setup, data backup and restore, asset management, procurement of computers and other office equipment.• Responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Supervise the implementation and maintenance of company’s computing needs.• Plan, organize, control and evaluate IT and electronic data operations.• Design, develop, implement and coordinate systems, policies and procedures.• Act in alignment with departmental needs and system functionality to contribute to organizational policy.• Interacts with IT team to help & resolve IT-related issues and provides solutions in a timely manner.• Periodically review, revise & update the IT strategic plans.• Create and approve documentation of IT infrastructure and operations, including systems configuration, troubleshooting procedures, and user manuals.

Managing a team of 4 people to ensure IT Operations.Builds and maintains vendor relationships and manages the purchase of hardware and software products.Entrusted with the responsibility for managing the end-to-end infrastructure and operations, entailing critical production systems, data management, e-mail management, network services, internet services, virus protection, security, license management , domain setup, data backup and restore, asset management, procurement of computers and other office equipment. Accountable for design, creation and implementation of IT & Systems.Drive the entire project management activities for Hardware/ Networking Projects including requirements gathering, analysis and final execution of projects in association with dedicated project team members.Interacts with top level management in formulating Company’s IT Strategy and creating an IT road-map implementing the strategies. Participate in the development of company policies, and provide oversight in the implementation and/or adherence of these policies.Evaluate & recommending suitable software applications for implementation in the organization and effectively training all end users. Map business processes to selected software, business analysis and design, and planning, and post implementation support.Manage and administer the installation, up gradation, configuring, scheduling, testing & troubleshooting Database Servers, Networking, Routers, VPN Connectivity & Leased Line Connectivity while updating the system with the improved & latest technological tools to influence & increase the overall productivity and efficiency.Managing Firewall and defining access policies as applicable.Developing and implementing LAN & WAN setup. Solving User queries and maintaining relationship etc.Managing IBM X 3400, X 3650, IBM BLADE HS22 Servers ( Hardware & Software)Overall administration and co-ordination of various issues for improving IT department performance.

Managing a team of 2 System Administrators to ensure IT Operations.Builds and maintains vendor relationships and manages the purchase of hardware and software products.Internal Domain management – Managing & Maintaining IT Policies, Maintains computer hardware and software applications to ensure availability of instructional materials and district operations, Implement the policies for the use of the computer system and network, Setup security policies for users, Coordinate priorities between the IT department and user departments.Managing hosted servers (Internal as well as client); Includes: Ensures Domain services like domain registration, sub-domain creation, domain forwarding & Records pointing in which Maintaining web server services, managing multiple sites, administering security, and configuring necessary components and software. Managing hosted mail services of more than 30 Client domains.Good knowledge about Parallel’s Plesk Panel for managing & administering hosting service of Web Application & Mail Server.Works with project teams to help implement Internal Systems & for software development.Interacts with top level management in formulating Company’s IT Strategy and creating an IT road-map implementing the strategies. Participate in the development of company policies, and provide oversight in the implementation and/or adherence of these policies.Installing / Configuring and troubleshooting Servers, Desktops, Laptops.Installing / Configuring & providing technical support to SAP Business One ERP.Providing SAP & Network related Best solutions to clients.Maintains database & Troubleshooting in MS SQL Server connectivity.Planning, Designing and implementing LAN & WAN setup & preparing documentation under IT Interacts with clients on all levels to help & resolve IT-related issues and provides answers in a timely manner.Handling product ownership of 2X Software (Virtual Computing).

Responsibility for managing the IT infrastructure and operations, entailing critical production systems, data management, e-mail management, network services, internet services, virus protection, security, license management , domain setup, data backup and restore, asset management, procurement of computers and other office equipment. Installing / Configuring and troubleshooting Servers, Desktops, Laptops.Providing SAP & Network related Best solutions to clients.Manage and administer the installation, up gradation, configuring, scheduling, testing & troubleshooting Servers, Network, Leased Line Connectivity for Implementation of SAP ERP while updating the system with the improved & latest technological tools to influence & increase the overall productivity and efficiency in ERP performance.Installing / Configuring & providing technical support to SAP Business One ERP.Maintains database & Troubleshooting in MS SQL Server connectivity.

Responsibility for managing the IT infrastructure and operations, entailing critical production systems, data management, e-mail management, network services, internet services, virus protection, security, license management , domain setup, data backup and restore, asset management, procurement of computers and other office equipment. Installing / Configuring and troubleshooting Servers, Desktops, Laptops.Providing SAP & Network related Best solutions to clients.Manage and administer the installation, up gradation, configuring, scheduling, testing & troubleshooting Servers, Network, Leased Line Connectivity for Implementation of SAP ERP while updating the system with the improved & latest technological tools to influence & increase the overall productivity and efficiency in ERP performance.Installing / Configuring & providing technical support to SAP Business One ERP.Maintains database & Troubleshooting in MS SQL Server connectivity.

Worked as Technical Support Engineer at Kirloskar Copland Pvt. Ltd. Pune.Installing / Configuring and troubleshooting Servers, Desktops, Laptops.User administration (setup and maintaining account) for internal domain.Verify that peripherals are working properly & Monitor system performance.Quickly arrange repair for hardware in occasion of hardware failure Installing software & configuring as per users requirement.Creating & maintaining backup of in-house servers, User’s data.Setup security & authorization for users.Overall System & Network Maintenance.