Team Lead Operations
Current• Managed order creation, project allocation, and invoicing efficiently.• Spearheaded project planning, resource allocation, and budgeting, ensuring efficient execution.• Managed project schedules, monitored KPIs, and resolved challenges to maintain service excellence.• Fostered strong client relationships by delivering secure and reliable services, paving the way for future opportunities.• Developed comprehensive project road-maps emphasizing customer privacy and data security.• Orchestrated invoicing and scheduling processes to ensure optimal customer satisfaction.• Led IT projects, ensuring adherence to budget, schedule, and scope while prioritizing privacy standards.• Delegated tasks, tracked milestones, and adeptly managed unforeseen delays to keep projects on track.• Prepared and presented detailed project status reports, highlighting business services and engagement metrics.• Inspired and motivated teams to meet project deadlines while upholding stringent privacy standards.