As an Enterprise Customer Success Manager, I excel in driving customer success and building long-term partnerships. My responsibilities include:1. Onboarding for enterprise-level clients, ensuring a smooth transition and maximum value realization.2. Proactively engaging with customers to understand their business needs, challenges, and goals.3. Collaborating cross-functionally with sales, product, and support teams to ensure seamless customer experiences.4… Show more As an Enterprise Customer Success Manager, I excel in driving customer success and building long-term partnerships. My responsibilities include:1. Onboarding for enterprise-level clients, ensuring a smooth transition and maximum value realization.2. Proactively engaging with customers to understand their business needs, challenges, and goals.3. Collaborating cross-functionally with sales, product, and support teams to ensure seamless customer experiences.4. Providing strategic guidance and consultation to customers, helping them optimize their usage of our solutions.5. Acting as a trusted advisor, offering insights, and best practices to drive customer success.6. Monitoring and analyzing customer data to identify usage patterns, mitigate churn risks, and recommend actionable insights.7. Resolving customer escalations and addressing any issues or concerns in a timely, and effective manner.8. Driving customer retention, renewals, and expansion opportunities through upselling and cross-selling initiatives.With a strong focus on customer satisfaction, retention, and growth, I am dedicated to ensuring the success of our enterprise customers. Show less

As a dedicated customer success associate at Augnito, I specialize in both pre-sales and post-sales activities, ensuring exceptional customer experiences throughout the entire journey. My responsibilities encompass:(A) Pre-Sales:1. Engaging with inbound leads, showcasing the value of our solutions through product demonstrations.2. Nurturing leads, building strong relationships, and guiding prospects toward successful partnerships.3. Conducting product… Show more As a dedicated customer success associate at Augnito, I specialize in both pre-sales and post-sales activities, ensuring exceptional customer experiences throughout the entire journey. My responsibilities encompass:(A) Pre-Sales:1. Engaging with inbound leads, showcasing the value of our solutions through product demonstrations.2. Nurturing leads, building strong relationships, and guiding prospects toward successful partnerships.3. Conducting product training sessions, empowering clients with the knowledge to maximize their use of Augnito.(B) Post-Sales:1. Efficiently performing customer onboarding process, ensuring a seamless transition and successful adoption of our solutions.2. Providing support to over 200 retail customers by utilizing important communication channels and addressing customer queries and issues promptly and effectively daily.3. Managing operational tasks, such as maintaining detailed customer usage data and proactively reaching out to those with low engagement.4. Focusing on customer retention, renewals, and identifying opportunities for upselling and upgrades. Show less

As a results-driven professional in the field of business development, I have successfully undertaken the following responsibilities:1. Proactively reaching out to CXOs through various channels, establishing communication and identifying their procurement requirements.2. Providing comprehensive support to prospects throughout the presentation, demonstration, and proposal stages.3. Conducting live presentations and demonstrations of our solution, showcasing its value and… Show more As a results-driven professional in the field of business development, I have successfully undertaken the following responsibilities:1. Proactively reaching out to CXOs through various channels, establishing communication and identifying their procurement requirements.2. Providing comprehensive support to prospects throughout the presentation, demonstration, and proposal stages.3. Conducting live presentations and demonstrations of our solution, showcasing its value and capabilities.4. Effectively handling objections and addressing queries raised during the sales process, ensuring clarity and confidence.5. Utilizing Zoho CRM for efficient leads management and ticketing, streamlining processes and improving productivity.6. Exceeded expectations by achieving an impressive 80% lead generation target in FY'2021.7. Collaborating closely with management to successfully onboard a digital marketing agency at MavenVista Technologies.8. Serving as a liaison between MavenVista and the marketing agency, fostering effective coordination and communication.9. Demonstrating assertive financial acumen by successfully managing PPC spend on a B2B marketing platform for MavenVista.10. Leveraging my creative skills to develop impactful marketing collaterals that enhance brand awareness, recall, and foster long-term relationships. Show less

1. Team leader in business development2. Responsible for handling profile and enhancing brand awareness on LinkedIn 3. Managed database of prospects

In my role as a digital marketing executive, I have successfully accomplished the following responsibilities:1. Effectively managed the Facebook page and executed paid marketing strategies for Cipla's COPD campaign, driving engagement and brand awareness.2. Supported the sales team by conducting thorough research on prospects, enabling informed and targeted communication, and created impactful PowerPoint presentations to support their efforts.3. Assisted the account… Show more In my role as a digital marketing executive, I have successfully accomplished the following responsibilities:1. Effectively managed the Facebook page and executed paid marketing strategies for Cipla's COPD campaign, driving engagement and brand awareness.2. Supported the sales team by conducting thorough research on prospects, enabling informed and targeted communication, and created impactful PowerPoint presentations to support their efforts.3. Assisted the account manager in preparing progress reports and actively participated in joint calls, 4. providing valuable insights and guidance to clients on critical reporting aspects and action plans.5. Demonstrated strong cross-departmental coordination skills, collaborating efficiently with teams to ensure smooth workflow and timely project completion.6. Attained a 1-minute response time for patient queries on the Facebook page, delivering exceptional customer service and fostering positive brand experiences. Show less

Throughout my career, I have successfully undertaken the following responsibilities:1. Worked on and managed over 40 projects across diverse business sectors, showcasing adaptability and versatility.2. Ensured successful customer onboarding by setting clear expectations and providing a seamless experience from the start.3. Addressed customer queries, requirements, and grievances promptly and professionally through effective communication via calls and emails.4… Show more Throughout my career, I have successfully undertaken the following responsibilities:1. Worked on and managed over 40 projects across diverse business sectors, showcasing adaptability and versatility.2. Ensured successful customer onboarding by setting clear expectations and providing a seamless experience from the start.3. Addressed customer queries, requirements, and grievances promptly and professionally through effective communication via calls and emails.4. Maintained regular updates with clients, keeping them informed about campaign progress and any relevant developments.5. Demonstrated leadership by managing a team of two subordinates, providing guidance and training in effectively managing SEO projects.6. Proactively identified upsell and cross-sell opportunities, maximizing revenue. Show less