Sagda Moussa Email & Phone Number

Cairo, Cairo Governorate, Eg

Saudi Arabia

- Collaborate with architects and other IT professionals to design a robust and scalable infrastructure that meets the requirements of the D365 F&O system.- Install, configure, and deploy the necessary hardware, software, and network components required for D365 F&O, considering best practices and system requirements.- Continuously monitor system performance and make adjustments as needed to ensure optimal performance. This may involve load balancing, resource allocation, and… Show more - Collaborate with architects and other IT professionals to design a robust and scalable infrastructure that meets the requirements of the D365 F&O system.- Install, configure, and deploy the necessary hardware, software, and network components required for D365 F&O, considering best practices and system requirements.- Continuously monitor system performance and make adjustments as needed to ensure optimal performance. This may involve load balancing, resource allocation, and fine-tuning.- Implement and maintain security measures to protect the infrastructure and the D365 F&O system, including firewalls, access controls, and encryption.- Develop and maintain backup and disaster recovery plans to safeguard critical data and ensure business continuity in case of system failures or disasters.- Keep the infrastructure up to date with the latest patches, updates, and security fixes to minimize vulnerabilities.- Analyze system usage trends and plan for infrastructure scaling as needed to accommodate growing business requirements.- Implement monitoring tools to proactively identify and resolve infrastructure and performance issues. Troubleshoot and resolve problems as they arise.- Maintain comprehensive documentation for all aspects of the infrastructure, configurations, and procedures.- Collaborate with other IT teams, system administrators, and support staff to ensure a smooth operation of D365 F&O.- Ensure that the infrastructure adheres to industry standards, compliance regulations, and security best practices.- Manage relationships with vendors and service providers to source hardware, software, and services as needed.- Stay updated on the latest technologies and share knowledge with the IT team. Provide training to staff as required.- Ensure that the technical foundation supporting D365 F&O is robust, secure, and capable of meeting the business needs efficiently. Show less

Cairo, Egypt

- Strong knowledge in IaaS and SaaS for Microsoft Dynamics 365, with a focus on security administration, roles design, maintenance, and configuration across all modules.- Develop and implement role-based, extendable data security policies and procedures (XDS).- Consult and assist the audit and management team in designing the correct security structure.- Serve as the Microsoft Dynamics System Administrator; oversee system users, design new custom duties, privileges, and security… Show more - Strong knowledge in IaaS and SaaS for Microsoft Dynamics 365, with a focus on security administration, roles design, maintenance, and configuration across all modules.- Develop and implement role-based, extendable data security policies and procedures (XDS).- Consult and assist the audit and management team in designing the correct security structure.- Serve as the Microsoft Dynamics System Administrator; oversee system users, design new custom duties, privileges, and security roles, and ensure functionality for core financials.- Handle all basic administrative functions, such as managing user access and security roles, maintaining field validation tables, and configuring workflows.- Maintain and configure reporting needs, including Management Reporter and SSRS reports.- Strong knowledge of Visual Studio development and customization.- Understand business needs and recommend, estimate, design, implement, and test best practice solutions for Dynamics 365 that work for all areas of the business.- Assist in developing, testing, and supporting integrations with Dynamics 365.- Monitoring system performance and responding to alerts, investigating and analyzing problems reported by end-users, and escalating technical issues to corresponding parties.- Perform regular system maintenance, including database refresh, and analyze SQL performance and database for performance issues and storage capacity.- Work with Azure DevOps for Work Items, CI pipeline, repository, and use Lifecycle Services (LCS) for data refresh, deployments, and environment tiers.- Analyze the needed AOSs and BATCHAOSs for every client based on the subscription estimator and environment monitoring within LCS.- Strong knowledge in debugging the issues through DEV machines, including analyzing error codes and providing solutions for failing DEV machines deployment.- Develop and maintain metrics associated with system processes and procedures, and run batch jobs to capture performance metrics. Show less

Cairo, Egypt

▪ SQL Server Integrations, Mapping, Migration.▪ Web Apps, Web Service, Windows Service & Mobile Service Integrations with CMS Hospitality.▪ Updating and Installing Hospitality Apps.▪ SMTP Mail Configuration.▪ CMS Hospitality Custom Reports & Report Batches.▪ VPN Installation and Configuration.▪ Security, Groups, User, and license Administration.▪ Client workstation setup Cloud Launcher.▪ Emails and Reports Customization using HTML & CSS.

Cairo, Egypt

▪ Work using Cloud EDI & ERP “SaaS”, On-premises ED&ERPI, Hybrid EDI&ERP.▪ Design, test, and support integration maps for EDI documents and workflows.▪ Test fixes and perform post-resolution follow-ups to ensure problems havebeen adequately resolved.▪ Identify and resolve various Network and Database issues.▪ Establish and test connections between customers, VANs, and third parties using FTP,SFTP, AS2, API, etc.▪ Analyze EDI and data requirements from customers.▪… Show more ▪ Work using Cloud EDI & ERP “SaaS”, On-premises ED&ERPI, Hybrid EDI&ERP.▪ Design, test, and support integration maps for EDI documents and workflows.▪ Test fixes and perform post-resolution follow-ups to ensure problems havebeen adequately resolved.▪ Identify and resolve various Network and Database issues.▪ Establish and test connections between customers, VANs, and third parties using FTP,SFTP, AS2, API, etc.▪ Analyze EDI and data requirements from customers.▪ Provide exceptional customer and technical support to our internal partners▪ Communicate in a timely and effective manner for assigned issues and setups▪ Debug customized installations for Sage Acc-pac ERP.▪ Work with SAP Crystal Reports.▪ Act as a product owner for the client's needed customization. Show less

Cairo, Egypt

- Sending the queue updates & status each and every hour. - Handling back office email.- Handling the CIoT customers via calls.- Schedule the team weekly shifts.- Maintain the SLA and communicate with the RTM (Real Time Management) team in case of crisis.

-Handle Customer Technical, Customer Care and billing issues.-Handling CEO Emails issue related to bank payments and bills.-Escalating customer issues to 2nd line and following up till issue sorted.

-Developing digital solutions via MS Forms, Power Automate, Power BI, SharePoint and Microsoft Teams to inspect and monitor queue issues then analysis and propose the proper solution. -Handling Escalation CEO Emails for the Technical issues.-Handling customer Technical issues.-Walking the customer through Technical solutions.-Escalating customer issues to 2nd line and following up till issue sorted.

- Handling agents’ emails to 2nd line team and following up.- Solving Technical online issues.- Solving network issues and walk the customer through guidelines.

- Handling CIOT (Internet of things) chat.- Guide the customer through how to download apps and get it working fine on his device and the gadgets. (V by Vodafone Charges Guide, E-Shop Purchase Terms – V by Vodafone, V by Vodafone App, V-SIM, V-Auto, V-SOS Band, V-SOS Band App, V-Multi Tracker, V-Kids Watch, V-Bag Tracker (Alcatel), Vodafone Smart SIM, etc...)-Escalating customer issues to 2nd line and following up till issue sorted.

6Th Of October

6Th Of October