John Sage Email & Phone Number

San Diego, Ca, Us

Driving IT change to improve business processes, capability, and reliability: ・Deployed modern and secure IT support tools on Day 1.・Re-built on-premise networks with enterprise switchgear, improved wifi, 10GbE fiber backbones, modern firewalls, and SDWAN management.・Deployed UPSes and backup generators for all critical systems.・Deployed enhanced EDR and an AI-based SIEM to provide security monitoring and automated response and remediation, with 24/7 SOC monitoring and alerting.・Migrated on-premise email, filesharing, and application servers to the Microsoft 365 and Azure platforms.・Cleaned up and consolidated on-premise server sprawl, with new vCenter hosts, reliable VEEAM backup including local & cloud repos, and removed all end-of-life servers.・Deployed Microsoft Teams for collaboration, chat, conference rooms, and voice calling.・Deployed Zendesk for CSRs, replacing non-scalable and confusing shared inboxes, bringing tracking and accountability for customer requests, and KPIs to drive understanding of workloads and performance.・Deployed automated payroll with integrated time & attendance, reducing processing time and errors.・Deployed computer-based skills and security training and testing to all employees.・Deployed a modern customs brokerage ACE platform.・Deployed a modern accounting system, including deep integrations with customers, vendors, and the ACE platform.・Deployed a modern and robust warehouse management platform, supporting logistics operations including warehouse and 3PL, with capabilities for 4PL, freight-forwarding, and transportation management.・Evolved the company's cybersecurity posture with continuous improvements - conditional access with MFA, zero-trust with comprehensive device compliance management, and passwordless authentication. Modern firewalls, internal and external traffic monitoring. Regular user testing and training. Regular pen-testing and audits.

San Diego, Ca, Us

Scope of responsibilities includes managing client projects and consulting engagements, and conducting best-practice, business process, infrastructure, and compliance assessments.Provides CIO consulting services to assess, improve, and re-align failing IT projects and departments.Provides best-practice guidance and templates for project kick-offs and project management. Identifies consulting opportunities within current client base and within in-process engagements. Identifies managed-services opportunities within in-progress engagements.Recent Project Highlights: - Court testimony regarding client's IT procurement practices. - In-depth IT infrastructure, security, and practice assessments: a national fashion-industry firm owning several well-known brands, a large regional contracting company with multiple locations and several hundred field-worker endpoints. - Commercial software license audit in conjunction with the acquisition of a regional avionics company by a global aerospace firm. Included discovery of existing licenses and negotiation of new software licenses and transfers.- Smooth and painless migration of a large private cloud infrastructure consisting of several dozen virtual servers and 70+ site-to-site VPN connections, from a local datacenter provider to a large regional colocation facility. - Exchange 2010 to Office 365 hybrid migrations: a global manufacturing firm looking to increase their users' mobility, a regional law firm operating from an unstable AD & Exchange infrastructure, a high-end assisted-living and skilled-nursing facility operator with multiple locations in the Western US. - Discovery "deep dive" into a poorly-implemented ERP system. Mapped local and international business processes, integrations with 3rd-party apps & services, and documented all previous ERP customizations, including source code modifications. - IT Leadership, re-alignment, and improvement consulting engagement for a global action/sports brand.

San Diego, Ca, Us

Managed the activities and performance of an 18-member client engineering workforce located across the United States. Analyzed and defined engineering practices for our managed-services and professional-services offerings. Provided forward-looking engineering guidance for toolsets, practices, and products.Implemented engineering performance metrics and an improvement program over the course of the first year, resulting in the reduction of more than 90% in unresponded daily support tickets, and more than 85% reduction in missed inbound support calls. At the same time, FIT Solutions was rapidly growing, with more than double the endpoints under management, double the daily inbound support calls, and double the daily support tickets.Provided sales-engineering support with system architecture and design, and onsite prospect visits with FIT Solutions sales staff.Assisted the company with the introduction and implementation of a continuous-improvement management framework based on goal-setting and lean-management principles.As a result of FIT Solutions' growth and success in 2017, this position was split into two related jobs - Managed Services Engineering Manager (for subscription support clients) and Professional Services Engineering Manager (for project-oriented and consulting engagements).Project Highlights: - Spearheaded deployment of new service delivery toolsets including RMM, phone system and complex inbound support call routing, client documentation, and internal chat system. - IT Leadership & Management mentoring for local SME healthcare client. - Emergency security remediation and forensic procurement investigation for local SME healthcare.

San Diego, Ca, Us

Provided consulting and strategic IT planning for FIT Solutions’ clients including financial services firms, healthcare organizations, manufacturing firms, software development firms, and other SME firms. Ensured IT operational compliance within a variety of financial, healthcare and quality-control regulatory frameworks.Provided supplemental guidance and support across a variety of platforms for the in-house IT departments of FIT Solutions’ SME clients.Provided hands-on support across a broad variety of server, network and user platforms for FIT Solutions’ SME clients.Project Highlights: - Virtualized legacy ERP and supporting systems to preserve system functionality and to provide quick and painless recovery from system failure.- Migrate AD & HRMS from onsite to hosted VMware vCloud for local pharmaceutical company. - Encryption & security monitoring rollout to 350+ independent service representatives. - SQL Server upgrade & application re-integration, local manufacturing company.

San Diego, Ca, Us

IT Projects, consulting, and managed-support services for FIT Solutions clients.

Provided strategic IT and business process consulting in the small-to-medium business market for clients including financial firms, construction firms, manufacturing firms and service providers. Evaluated current IT systems and business processes against the client’s operational needs and strategic goals. Developed IT strategy and roadmaps that are appropriate to the client’s priorities and budget.Provided department, process, system and project rehabilitation when current resources are no longer aligned to the needs of the business.Project Highlights: - Cross-border network security & VPN infrastructure for local maquila manufacturing company. - Virtual infrastructure admin & roadmap on AWS for mobile / web services provider. - Industrial wireless network design, local biomedical company. - Network rehabilitation and strategic roadmap, three local companies. - Complex firewall configuration & deployment, local application service provider.

Southwest Fabricators is a high-volume / high-precision contract manufacturer of integrated sheetmetal and electronic products with expertise in the gaming, medical, industrial equipment and telecom industries. Southwest Fabricators has facilities in the US and Mexico.I filled a multifaceted technical role, providing hands-on leadership in IT, communication and security, including business critical projects and support efforts across locations in San Diego and Tijuana. I led staff of up to four IT professionals, providing training to develop understanding of IT and business operations and driving IT alignment with business goals.I envisioned, planned and architected robust business solutions to meet continually evolving needs in a complex environment. I remained abreast of industry trends to provide the company with cutting-edge technologies maximizing efficiency, consistency and profitability of operations. Technologies included server virtualization, Google Apps platform, ERP and mobile solutions.• Spearheaded new QAD ERP implementation to replace outdated system; captured savings by implementing in-house, cut operating costs, expanded functionality and slashed reliance on external processing.• Simplified email administration, delivering annual savings by leading migration from Microsoft Exchange to Google Apps platform; bringing online collaboration, true multi-platform support and seamless mobility.• Implemented networked telephone system across US and Mexico facilities, allowing easier collaboration between co-workers, reducing monthly costs.• Minimized server footprint and laid foundation for rapid recovery from server downtime through virtualization; reduced admin complexity, power & cooling requirements and square footage, creating annual savings.• Instrumental in company’s adoption of Lean manufacturing methods, transforming existing and creating new tools to facilitate planning and analysis, and championing 5S techniques on shop floor.

I accepted additional responsibilities at Southwest Fabricators until a suitable controller was recruited.During this time period I maintained oversight and involvement in IT, while also coordinating the activities of the accounting staff, working closely with the CFO, and caring for the cash management needs of the company.

I provided strategic IT consulting, support and big-picture vision for broad set of clients, including professional offices, legal & medical firms, engineering firms and manufacturing firms.I evaluated client business needs and adapted technologies to maximize profitability and performance and provide sophisticated, sensitive solutions that encompassed diverse areas, including basic office systems, tax and accounting, manufacturing control and compliance.I also piloted implementation of the Vantage ERP system for Southwest Fabricators, improving production scheduling capabilities and ability to meet production commitments, as well as providing increased materials visibility; saved client implementation costs by completing ahead of time and well under budget.

Derezin, Breier & Delsen operated a successful accounting and consulting practice, employing partners and staff totaling thirty. The firm's target clients were high net worth professionals.My responsibilities included delivery and maintenance of network and IT resources both internally and for clients, encompassing PC networking, office systems, tax and accounting systems, and control and compliance systems.

Syscor provided technology-based building automation, life safety and security systems to a wide range of customers, from high-rise properties to military facilities to life-sciences firms.I started as a field technician for the company, rapidly becoming adept at making disparate systems talk to each other, resulting in state-of-the-art facility control.I became Installation & Service manager in 1986, and General Manager in 1988. When I joined the company at its start there were only four employees. I went on to supervise a staff of more than thirty people working throughout Southern California.Showcase projects that I spearheaded included the then-new Naval Hospital facility in San Diego, multiple high-rise campuses in the Golden Triangle and challenging multi-system integrations for several high-tech firms including Hewlett-Packard, MCI and Northern Telecom.