Amber Sager Email & Phone Number

Ontario, Canada

• Manage the Vendor submission and review process for newly proposed gaming product in Ontario. Approve and / or deny for suitability in the Ontario Market. • Oversight of Multi Party Committee AGCO Gaming Lab submission process • Accountable for the review and assessment of all Vendor game theme information (images, helpscreen content, paytables, graphics, bonus rounds) submitted in Ontario for Responsible Gaming/Social Responsibility requirements to ensure compliance with OLG’s obligation and regulatory standards. Consult with relevant stakeholders on game suitability for Ontario market and escalate concerns as appropriate• Manage the Ontario Table Game Rules of Play submission process to AGCO. Maintain all up to date and accurate ROP’s for all Ontario Casino’s.• Act as a direct liaison with AGCO Gaming Lab and Ontario Slots Initiative Committee (OSIC) members for electronic gaming as well as AGCO Regulatory Compliance Branch and Provincial Table Games Committee (PTGC) for table games.• Oversee and maintain Ontario Electronic Gaming Approval List; tracking all approvals and revocations received from AGCO. Provide this list to SP’s on a monthly basis • Conduct Casino product impact analysis of regulatory revocations, escalate as necessary• Develop new process, databases and/or business practices to improve and enhance OLG relationships with Vendors, AGCO, Stakeholders etc• Promote and support the Casino Product deliverables thru collaborative information sharing to enhance Casino product knowledge with relevant stakeholders.• Business Continuity Coordinator for Electronic Gaming Critical Activities and Pandemic Response Strategies

Toronto, Canada Area

• Write, edit, and maintain all OLG departmental policy and procedure manuals (P&P's), internal control manual (ICM), organizational charts and operational process maps. • Assist as gaming divisional contact for Freedom of Information (FOI) requests. Assist in the identification and retrieval of records in response to access requests received from the Information Access and Privacy Office. • Responsible for creating and maintaining the procedure manual and records data repository, accessible for all employees of OLG province​ wide • Act as OLG Subject Matter Expert for procedural manual content, resolving issues for 19 Ontario gaming sites and OLG Senior Management. • Assist with the identification of risk elements in policies/internal controls and assist in the formulation or development of strategies to manage or mitigate against such risks • Liaise with various stakeholders to ensure existing and proposed procedures meet compliance objectives and requirements (I.e., AGCO, OLG Compliance, Fintrac, Privacy, Legal) • Manage content and volume of all OLG internal documents and forms with external vendor, DataGroup.

• Primary point of contact for Scheduling Super-Users, key stakeholders such as Audit, Payroll, Human Resources, Application Owner, IT. Acting as conduit for end users • Coordinate appropriate resources to analyze, determine best course of action to resolve Virtual Roster (VR) ERP and/or other systems related issues • Identify opportunities for expanding use of application functionality with the goal of delivering higher levels of efficiency via the scheduling system • Identify ways to achieve and maintain consistent work rules and standards across gaming, ensuring the system is configured to conform to all work rules and standards • Review and approve the installation of new patches, releases, upgrades, bug fixes etc prior to implementation into the scheduling environment • Ensure that the system is configured to conform to all work rules and standards

Slots At Flamboro Downs

• Responsible for overall operation of entire casino floor, patrons and employees in the absence of Department Managers and General Manager •Manage day to day slot operations in accordance with the Alcohol and Gaming Commission of Ontario regulations, Gaming Control Act and internal controls. Maintaining utmost integrity and positive public relations for the Corporation Address escalated patron concerns • Analyzed new game performance data along with KPI's and slot machine revenues. Make recommendations to improve customer experience, operational efficiency, enhance revenue and mitigate risk • Point person for employee attendance management • Prepare and deliver annual performance appraisals for front line employees and supervisors including editing and proof reading those prepared by others

Brantford Casino

• Provided high calibre service for guests and VIP's, continually projecting a positive corporate image and maintaining customer loyalty • Planning and organizing VIP events such as golf tournaments, celebrity meet and greets, concerts, overnight trips, sporting events and hotel accommodations for more than 2300 top tier gold members of the Casino Rewards Program • Responsible for maintaining departmental annual Host budget and allocated funds of approximately $340K. Monitoring and adjusting as needed on a quarterly basis ensuring return on investment is obtained • Monitoring player development and issuing of complimentary privileges to guests • Liaise and establish close relationships with internal and external vendors, enabling great experiences for our guests as well as best and most efficient practices for our budget

Casino Brantford

• Directly responsible for the supervision and operation of approximately 140 unionized employees • Responsible for training and developing an effective staff in the areas of compliance with AGCO, Liquor License Act, Safe Food Handling and Smart Serve