Cory Sager Email & Phone Number

Palm Desert, California, United States

● Worked with multiple patient populations with focus on shoulder, knee and low back rehabilitation● Utilized modalities to help with modulation of pain and increase flexibility/ROM specific to each individual● Managed a caseload that exceeds expectations for an entry level PTA● Collaborated with multiple Physical Therapists to implement a plan of care and makeadjustments to plan of care when deemed necessary

San Diego, California, United States

• Implemented treatment plans established by the supervising PT for patients presenting with a multitude of conditions utilizing functionally based therapeutic exercise and manual therapy techniques• Utilized modalities such as thermotherapy, cryotherapy and electrical stimulation/ ultrasound to patients who benefitted from continued application• Provided individual manual therapy and therapeutic exercise instruction to multiple patients in an hour• Achieved 100% of a full-time physical therapist’s daily caseload by the end of the clinical rotation

San Diego, California, United States

• Completed documentation and billing for Medicare and Medicaid based on federal and state laws• Achieved 75% caseload compared to an employed physical therapist by the end of the clinical rotation• Implemented treatment plans established by the supervising PT for patients presenting with a multitude of conditions utilizing functionally based therapeutic exercise and manual therapy techniques • Presented an in-service on a patient with a rotator cuff strain including pathology, symptoms, and an individualized treatment plan to therapists and clinic staff

La Mesa, California, United States

• Followed plan of care established by supervising PT for clients with a variety of developmental, orthopedic, neurological, and sensory conditions• Performed rehabilitation treatments with patients including therapeutic exercise, gait training, balance improvement, and patient education• Coordinated with doctors, nursing staff as well as OT and SLP to provide up to 3 hours of skilled based therapy per patient• Provided physical therapy services for patients with a variety of complex medical conditions following hospitalization

Greater San Diego Area

• Answer and troubleshoot incoming calls for EPIC related incidents • Use SH PowerCAT program to remote into user computers and provide guidance• Educate users on how to use EPIC• Use Active Directory to reset network password, unlock accounts and obtain employee information• Create calls and incidents in Scripps ServiceNow ticketing system

Gahanna, Oh

• Provided intermediate analytical and day-to-day support all brands for both retail hardware and software; provided direct support in the event of network outages and assisted with restoration• Resolved store technical issues through phone and/or remote desktop communications; submitted tickets for each call through HP Service Manager 7• Used Active Directory to reset passwords, retrieve information and filter group policies• Provided basic and escalated troubleshooting skills to Incident Management Coordinators; documented actions taken and corporate processes utilized

Dublin, Oh

• Created 100-500+ new user accounts and modified 500-1000 existing accounts for access to Medical and Pharmaceutical products and services weekly through Global Administration• Closed 600-700 tickets through ServiceNow on average per month, increased SLA from 65% in April 2015 to 95+% by February 2016, including being the top ticket closer for months of November and December 2015• Distributed log-on credentials to sales representatives, created spreadsheets in Microsoft Excel for requests requiring 10 or more accounts, and generated automated reminders through Microsoft Outlook Exchange• Audited customer accounts and utilized database information in SAP to correct inaccurate information; created spreadsheets to track account conversions that would complete the next business day

Grandview Heights, Oh

• Monitored all master hardware, performance consoles, and network computers for indication of intrusion• Performed incident troubleshooting and documented case histories for all client application issues; updated security files on a weekly basis• Distributed log-on credentials to sales representatives, created spreadsheets for request requiring 10 or more accounts, and generated automated reminders• Investigated issues with Student Progress log-ins, reset passwords for all users, and escalated trouble tickets and rerouted phone calls when appropriate

New Albany, Ohio

• Utilized proprietary database to create, edit, and submit help desk tickets and escalated trouble tickets through ServiceNow• Resolved corporate and store employee issues with computer software or hardware• Analyzed network data logs to detect security vulnerabilities and assisted in correcting detected issues• Reset and provided passwords to store employees for the Bob Evans intranet portal

Tiffin, Oh

• Imaged new PCs and laptops, installed software and deployed to end users• Resolved end user hardware and software problems• Logged all work and resolutions in Lotus Notes• Performed system updates and software installations using RDP• Monitored network and Internet connectivity and responded to and resolved any alerts or outages• Assisted with the design and daily maintenance of Humane Society of Seneca County's Website• Maintained Social Media presence for Humane Society of Seneca County• Trained team members on proper software usage

Associate Of Science - As, Physical Therapy Technician/Assistant

Associates Of Business Administration, Computer Networking And Information Technology