▶ Successfully launched the customer department, implementing policies, procedures, KPIs, and workflows that streamlined the customer journey, resulting in a 25% increase in customer satisfaction.▶ Led CRM campaigns, including email marketing and push notifications, led to a 20% boost in customer Lifetime Value (LTV) and a 15% rise in overall engagement.▶ Collaborated with cross-functional teams to ensure new products met the highest standards and delivered on customer expectations.▶ Influenced product roadmap and development decisions via customer advocacy▶ Utilized data-driven insights to design targeted retention and growth strategies, achieving a significant improvement in app ratings from 2.9 to 4.6 within 6 months.

▶ Developed and executed sales processes and enhanced productivity through pipelines, KPI tracking, CRM tools, and targeted education. Increased the number of clients by 20% and revenue by 30% on an annual basis.▶ Identified up-selling and cross-selling opportunities within existing accounts, leveraged those into business deals, and improved client loyalty and retention.▶ Managed CRM administration, ensuring data accuracy and integrity, leading to a 95% reduction in data entry errors.

▶ Founded and operated an event production company, delivering unique and memorable experiences to clients.

▶ Drove a 20% increase in sales volume by implementing effective sales training programs and best practices.▶ Oversaw 3 sales teams, enhancing their performance through comprehensive training, resulting in a 25% improvement in overall team efficiency.▶ Pioneered a specialized bariatric recovery program, facilitating optimal post-surgery recuperation and garnering a 40% increase in patient referrals.

▶ Evaluated internal needs and developed plans for maintaining optimal supply levels.▶ Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels.▶ Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.▶ Administered sales orders, as well as processed and documented transactions.

▶ Conducted sales presentations and successfully sold English courses to potential clients.▶ Managed hundreds of accounts (B2C), ensuring long-term service and customer satisfaction.▶ Created customized curricula for private clients to address their specific learning needs.