Sagia Harrell Email & Phone Number

New Orleans, La, Us

Irvine, California, Us

Bellevue, Wa, Us

~ Maintains Configuration Items to ensure CMDB accuracy and completeness and provide dashboard reports.~ Configure ServiceNow core applications and applications to align with business requirements.~ Create and maintain custom workflows, forms, and business rules to streamline processes.~ Implement and manage data integrations and automation as needed.~ Participate in the deployment of bug fixes, features, and enhancements~ Oversee the day-to-day administration of the ServiceNow platform, including user access and roles.~ Monitor system performance, troubleshoot issues, and ensure system availability.~ Maintain production and sub-production instances following best practices.~ Contribute to ServiceNow software releases through configuration tasks and feature delivery.~ Generate operational reports and KPI analysis as needed.~ Provide training and support to end-users to ensure they can effectively utilize the platform.~ Maintain comprehensive documentation of configurations, customizations, and processes.~ Research and stay current in ServiceNow products and applicable integrated technologies.~ Strong knowledge of the ServiceNow platform, including modules, scripting, and integrations.~ Proficiency in ServiceNow development technologies such as JavaScript, GlideScript, and REST APIs.~ Experience with LDAP integrations and configuration and development of REST APIs.~ Experience with ServiceNow development APIs and Single Sign-on configuration and administration.~ ServiceNow certification(s) - Certified System Administrator (CSA), and CIS-DIS ~ Drives visibility on CI changes or alterations to environment.~ Works to improve Configuration Item data integrity regarding classes, naming conventions, attributes, data sources, and relationships.~ Supports the development of CMDB policy, processes, and knowledge base.~ Works with data owners to identify and manage, remediate discrepancies with CI's.

Prairieville, Louisiana, Us

~ Provides guidance and expertise in the administration and maintenance of ServiceNow Discovery, ITSM, Asset Management, CSM, CMDB. ~ Developed and maintained catalog items and associated workflows to orchestrate configuration management processes ~Monitor health, usage, and overall compliance of the application.~ Participated in the deployment of bug fixes, features, and enhancements, ensuring smooth transitions and minimal disruptions.~ Contributed to ServiceNow software releases through configuration tasks and feature delivery, meeting project deadlines with 100% completion rate.~ Identified and implemented enhancements and best practices to optimize platform performance, resulting in a 25% increase in system efficiency.~ Provided training and support to end-users, resolving issues and inquiries promptly to maintain user satisfaction.~ Maintained comprehensive documentation of configurations, customizations, and processes, ensuring accuracy and accessibility for stakeholders.~ Assigned and unassigned tickets from task or project queue in order of project priority.~ Planned and hosted training workshops to demonstrate stakeholders how to participate and take advantage of the projects implemented.~ Planned the execution of cross departmental projects to streamline communication channels.~ Drive the necessary procedural and operational changes to support delivery of a positive client and stakeholder experience.~ Demonstrated capacity to partner closely with leadership and cross-functional teams to develop and deliver innovative services.~ Developed, monitored, and reported on KPIs and analyzed business strategies and practices.