Sagir Shaikh Email & Phone Number

Vikhroli

A Quality Analyst ensures that products and processes meet established quality standards by conducting systematic audits and inspections. They identify areas of improvement, recommend corrective actions, and verify compliance with regulatory requirements. In testing, they focus on verifying that systems and applications function as intended, identifying defects, and ensuring that the final product is reliable and meets user expectations. Their role is crucial in maintaining high-quality deliverables and minimizing risks in production.

Thane, Maharashtra, India

• Provide remote assistance to customers through LMI (Log me in) and Live lens. • Provide effective & quick resolutions, Primary goal 100% customer satisfaction(sNPS). • Diagnose and resolve technical hardware and software issues that involve the Internet. connectivity, 3rd party apps, email clients, OS issues, printers, Securities, and more. • Handle billing queries, cancelations, and customer retention.• Case escalations to the case manager as per the process.

Thane, Maharashtra, India

Thane, Maharashtra, India

• Analysis, Diagnosis, and resolution of desktop problems for end users Software/network troubleshooting through remote support.• Selling Maintenance plans and upselling to the existing customers.• Coordinate with the relevant team to solve the issue. • Maintained documents for all attended Cases in CRM and Ensured Customer Satisfaction. • Research required information using available resources.• Identify and escalate priority issues as per the process. Renewal Process• Outbound calls to existing customers, educate customers about the features and benefits of the subscription, Renew or upgrade subscription.

Goregaon, Maharashtra, India

• Identified and generated leads for the credit cards.• Sold Credit credit card variants to different prospective customers.• Closing the credit card leads.• Resolve credit card queries of clients.

Bachelor Of Commerce - Bcom, Accounting

Hsc

Ssc