Serkan Saglam Email & Phone Number

Turkey

Cloud & Middleware Technologies

- Developed self service automation platform using Ansible, BMC Truesight, Red Hat Cloudforms- Administor middleware environments

Güneşli Mah., İstanbul, Türkiye

System Management in the Intel Platform Management team.Biztalk Upgrade Project, MS IIS Applications, Windows Services, MS SharePoint Management:Responsible for the management of Biztalk Upgrade project, MS IIS applications, Windows services, and MS SharePoint.Automation Solutions with Powershell, HP OO, HP SA:Developed automation solutions using Powershell, HP OO, and HP SA. This included the development of solutions for automatic deployment, remote execution of TWS… Show more System Management in the Intel Platform Management team.Biztalk Upgrade Project, MS IIS Applications, Windows Services, MS SharePoint Management:Responsible for the management of Biztalk Upgrade project, MS IIS applications, Windows services, and MS SharePoint.Automation Solutions with Powershell, HP OO, HP SA:Developed automation solutions using Powershell, HP OO, and HP SA. This included the development of solutions for automatic deployment, remote execution of TWS jobs, and similar tasks. Show less

Specialist in software development for various military/civil telecommunications and R&D projects.112 Emergency Call Center Project:Project involved the design and implementation of PC software solutions for connecting all emergency call numbers (112, 154, 155, 156, 177, etc.) established in Antalya and Isparta as pilot cities in Turkey onto a single line.Call Receiving Software: The initial software handling emergency calls. Automatic queries (ANI/ALI) to GSM operators and… Show more Specialist in software development for various military/civil telecommunications and R&D projects.112 Emergency Call Center Project:Project involved the design and implementation of PC software solutions for connecting all emergency call numbers (112, 154, 155, 156, 177, etc.) established in Antalya and Isparta as pilot cities in Turkey onto a single line.Call Receiving Software: The initial software handling emergency calls. Automatic queries (ANI/ALI) to GSM operators and Turkish Telekom's web services retrieve caller information, create a call record in the database, and forward the call to the relevant institution's call routing software.Call Routing Software: Customized operator console software tailored to institutions' needs. Allows live tracking of patrols on a map, managing calls, directing incident records to patrols, and communication via radio and messaging. Enables protocol-based case inquiries and various statistical reports.Voice Recording Software: Records, archives, and provides interfaces for various queries and statistics for all calls in the system.Gendarmerie Integrated Communication and Information System Project:156 Call Receiving Software: Software handling emergency calls for the Gendarmerie's 156 hotline. Automatic queries (ANI/ALI) to GSM operators and Turkish Telekom's web services create a call record with caller details and incident information in the database. Features screens for case inquiries and statistical reporting.Voice Recording SoftwareMILGEM and YTDA Project:Design of administrative console software.4G/LTE (ULAK) Project:Literature and standard research for OAM and management interfaces of 4G macro base station.Design of Element Manager and eNB software within FCAPS (fault, configuration, accounting, performance, security) concepts. Show less