Sagor Halder Email & Phone Number

Dhaka, Bangladesh

1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift. 3. Dealingwithsalesenquiresinabsenceofsalesdepartment.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.6. Overlooking day-to-day operation of the whole facility7. Communicating with customers (handling complaints, collectingideas on improving the operation, providing information… Show more 1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift. 3. Dealingwithsalesenquiresinabsenceofsalesdepartment.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.6. Overlooking day-to-day operation of the whole facility7. Communicating with customers (handling complaints, collectingideas on improving the operation, providing information, sellingfacilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)8. Communicating with employees (problem solving, distributingwork duties, providing all means to get the work done9. Assisting other heads of departments with their work. Show less

Qatar

1.Uphold all quality standards in Front Office and concierge department and managed its day-to-day operations of 1680+ Rooms.2.Function in place of Front Office Manager / Site Operations Manager in his/her absence3.Handle complaints, settle disputes, and resolve issues related to guests and colleagues.4.Ensure guest satisfaction by resolving and taking appropriate actions on all guests’ complaints.5.Maintains property’s level of cleanliness and sanitation (hygiene) in accordance… Show more 1.Uphold all quality standards in Front Office and concierge department and managed its day-to-day operations of 1680+ Rooms.2.Function in place of Front Office Manager / Site Operations Manager in his/her absence3.Handle complaints, settle disputes, and resolve issues related to guests and colleagues.4.Ensure guest satisfaction by resolving and taking appropriate actions on all guests’ complaints.5.Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards byconducting inspections and taking appropriate action.6.Create a positive and highly motivated working environment that promotes and develops teamwork7.Resolve guests’ complaints & requests and liaises with the concerned departments.8.Conduct regularly routine inspections of areas under control including the lobby area and ensure cleanliness andtidiness and that all equipment is in good condition.9.Maintain high visibility in a public area during peak time and interact with guests on regular basis to obtain feedback on quality. Show less

Cox’S Bazar, Chattogram, Bangladesh

1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift. 3. Dealingwithsalesenquiresinabsenceofsalesdepartment.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.6. Overlooking day-to-day operation of the whole facility7. Communicating with customers (handling complaints, collectingideas on improving the operation, providing information… Show more 1. Providing a visible management presence while on duty.2. Ensuring each department is prepared and staffed for each shift. 3. Dealingwithsalesenquiresinabsenceofsalesdepartment.4. Running of weddings, functions & conferences during each shift.5. Monitor health and safety throughout the hotel.6. Overlooking day-to-day operation of the whole facility7. Communicating with customers (handling complaints, collectingideas on improving the operation, providing information, sellingfacilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)8. Communicating with employees (problem solving, distributingwork duties, providing all means to get the work done9. Assisting other heads of departments with their work.10. Reporting to the general manager & Front Office Manager. Show less

Dhaka, Bangladesh

1.Greets the VIP guests of the hotel. As directed by the Front officeManager, Performs special services for VIP Guest’s.2. Assists in VIP’s arrival departure in absence of guest relation officers.3. Checks cleanliness of lobby and public areas, lights and as well as frontoffice staff in proper and orderly appearance and behavior.4. Checks on registration cards of arriving guests and ensures allinformation should be filled on each cards either by Guest… Show more 1.Greets the VIP guests of the hotel. As directed by the Front officeManager, Performs special services for VIP Guest’s.2. Assists in VIP’s arrival departure in absence of guest relation officers.3. Checks cleanliness of lobby and public areas, lights and as well as frontoffice staff in proper and orderly appearance and behavior.4. Checks on registration cards of arriving guests and ensures allinformation should be filled on each cards either by Guest RelationOfficers or the guests.5. Gives the instructions to the Night Reception, during the high occupancyperiods, regarding: walk-in guests and release room blocked because ofno- shows6. Prepares and checks for VIP’s arrival and escorts guests to rooms.7. Promotes and maintains good public relations.8. To responsible for front office operation during the absence of FrontOffice Manager (HO).9. Assigns and Approves Duty roster for all Front desk staffs. Show less

Gulshan, Dhaka

1.Owns the daily pre-arrival planning & personalization process for Elitemember & special VIPs.2.Manages same-day room availability to maximize revenue and occupancy.3. Responsible for monitor mobile check-in and check-out.4. Responsible for managing group arrivals and departure.5.Provides back office administrative support to Front Office Team6.Responsible for Bonvoy loyalty program

Gulshan, Dhaka, Bangladesh

1.Greeting the guests in a friendly and professional manner.2. Checking SPG Enrolment & make it right if it enrolment wrong.3. Engaging each guest as a unique individual and listen attentively to theirrequests.4. Performing accurate check-ins and check-outs of guests daily.5. Making reservations over the phone & through email.6. Running daily reports to check reservations for accuracy and identify anyspecial requests.7. Responsible for a cash float throughout the… Show more 1.Greeting the guests in a friendly and professional manner.2. Checking SPG Enrolment & make it right if it enrolment wrong.3. Engaging each guest as a unique individual and listen attentively to theirrequests.4. Performing accurate check-ins and check-outs of guests daily.5. Making reservations over the phone & through email.6. Running daily reports to check reservations for accuracy and identify anyspecial requests.7. Responsible for a cash float throughout the shift and ensuring it balancescorrectly at the end of shift. 8. Listening to guest’s complaints or concerns and resolve their issue in atimely manner.9. Performing any additional tasks which are assigned by management. Show less

Dhaka

English Language And Literature

Hotel Managment, Front Desk

H.S.C, Humanities/Humanistic Studies