Managing Cash Application and Customer Master Data Team• Perform audit of newly created accounts• Prepared SOP for both Cash Application And Customer Master Data• Monitor Daily Payment and Account Creation Request• Worked on query management to ensure team members are not raising similar questions• Prepared checklist to prevent errors• Prepared FMEA for Cash Application process• Publish daily Unapplied Report and Productivity tracker• Conducting regular performance evaluations and providing feedback to team members to drive their growth and success• Perform month end activities and reconcile GL accounts• Build SOP’s for new processes, update current SOP’s when vital• Reconcile payments with Bank statements and daily/monthly recon exercise• Ensure ways to increase auto matching of payment with remittances• Collaborating with cross-functional teams, such as collections and Customer master Data , to resolve any order or cash-related issues• Handling escalations and resolving customer disputes related to order processing or cash application.• Generated monthly accounts receivable reports to submit developments for management review.• Developed and implemented strategies to improve collection processes and reduce overdue payments.• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Collection of invoices and management of all related processes disputes identification andresolution, account reconciliation, credit balance utilization and bill to party creation.Effectively communicate and support the collection goals, while providing quality customerservice as well as actively pursue knowledge of skills and tools to be used in all collectionefforts.Follow up with various departments to get supporting documents / info for disputesresolution.Follow-up with customers via emails and phone calls to ensure timely collection of paymentsfor assigned portfolio.Maintain detailed post correspondence update on accounts receivable records to ensure agingis up to date, credits and collections are applied, uncollectible amounts are accounted for, andmiscellaneous differences are cleared.Monitor high-risk accounts and ensure timely escalation of challenges to managementPreparing aging report and sharing with internal stake holders as well as management.Assist in streamlining and improving the accounts receivable process by identifying areas ofimprovement.Overseeing the cash application process, ensuring accurate and efficient allocation ofcustomer payments.Monitoring and Ensuring daily deliverables within prescribed SLA and TAT Monitoring dailyPayment run through various banking Interface file Applying unapplied payment to proper customer Account through client provided allocationguidelinesDaily unapplied reporting to onsite counterpart Providing assistance on weekly aging reports