Reporting directly to the Chief People Officer, responsible for developing scalable people processes to improve how the organization attracts, manages, and retains talent.● Reduced time to fill open positions by 40 percent & saved 2100 hours per year by leading the transformation of the organization’s people processes into scalable, automated, and seamless experiences throughout the employee lifecycle. ● Cut payroll processing time in half by implementing electronic time card approval processes & driving the adoption of paperless pay statements for the organization● Defined, documented, & communicated processes for the newly created People Operations department; established a common understanding of roles & responsibilities both within the team & across the organization.

Drove initiatives to improve process efficiencies & resource utilization in the Strategic Pricing & Contract Management organization. This position was done concurrently with Contract Operations Analyst role.● Absorbed a 20 percent increase in workload without requiring additional resources by developing a resource capacity model to identify opportunities for increased workload balancing & cross-training. ● Achieved a 91 percent reduction in the time required to process copay card invoice payments by utilizing robotic process automation with machine learning. This was Genentech’s first successful implementation of this technology resulting in the team receiving the 2018 Ace Innovation award for the most innovative achievement in the Managed Care organization during the previous calendar year.

Led multiple cross-functional process improvement initiatives to yield an aggregate savings of more than 5.5k hours/ year. Managed the payment administration of reimbursement programs for large national Payer & PBM accounts, ensuring internal alignment across strategy, contracting & operations. ● Reduced payment administration times by 97 percent for Specialty Pharmacy service fees & by 40 percent for formulary rebates by utilizing Excel macros to enable faster & more accurate validation of patient & payer level claims data. ● Designed and managed department training program to successfully onboard more than ten new hires to the team: customized training plans to individual roles & learning styles, created easy to follow reference guides and continuously improved program based on learnings & insights.

Developed analytics & reporting to support the management of two patient assistance call centers. Partnered with Sales, Marketing & Strategy to establish meaningful metrics to track call center performance. This was a development assignment done concurrently with Contract Analyst role. ● Re-engineered program reporting with 57 percent fewer metrics by aligning definitions & removing superfluous calculations. This resulted in a more transparent & consistent communication of call center performance to stakeholders & was subsequently adopted as the reporting standard for all Genentech call centers.

Managed high volume reimbursement programs to ensure accurate, compliant, & timely administration of payments to pharmacies and provider practices. Resolved account questions & requests as well as generated reports, scorecards & dashboards for Sales & Account Management & Leadership teams. ● Operationalized quarterly rebate programs for 300+ physician practices by designing a standardized framework that ensured accurate & compliant administration of payments 30 days faster than contractual commitments. ● Led cross-functional task force to evaluate & respond to provider practice inquiries so that contractual terms could be interpreted consistently for all program participants. ● Collaborated on strategy core team to track account performance and to prepare for potential shifts in the market or competitor landscape.

Served in 4 rotations across the Technical Operations organization building experience in designing & implementing new processes, developing project management expertise, and helping to drive business productivity & profitability.● Risk Management: Mapped the supply chains of 18 externally sourced raw materials to evaluate counterfeit and stock-out risk; developed & implemented risk mitigation plans for the 4 products that posed the biggest threat to business continuity. ● Vendor Management: Developed process and established new organizational metric to quantify the revenue lost due to quality issues at external manufacturing sites, which provided visibility into the most problematic vendors & reallocate department resources to maximize value for the organization. ● Supply Chain Management: Led initiative to investigate the high rate of discrepant materials received from the organization’s largest external raw material supplier; conducted analyses to identify the root cause of the problem, collaborated with stakeholders to develop tenable solution and secured executive buy in to implement recommendation. Initiative resulted in a 63% decrease in the rate of discrepancies 12 months post project completion. ● Project Management: Managed deliverables, timelines & meetings as well as coordinated the flow of information between the US & EU clinical teams for the on-time implementation of an integrated Pharmaceutical Quality System.

Co-managed production schedule for F-35 Fighter Jet’s central fuselage; ensured program stayed on schedule, met all contractual requirements by working with internal / external stakeholders, mitigating manufacturing challenges.

· Cell Culture Pilot Plant: Developed model to forecast demand for seed train bioreactors to assess if sufficient capacity existed to satisfy demand for next five years · Pilot Plant Filling: Collaborated with team to conduct market analysis and create forecasting tool to define the scheduling and planning procedures for newly established pilot plant filling group.

Developed implementable strategy for Integrated Systems sector's process-based costing initiative to develop systematic way to compare similar costs across its various programs; collaborated with Global Supply Chain team on green belt project to reduce defects in annual supplier certification process by 30 percent using DMAIC methodology