Senior Business Analyst | Data-Driven Decision Making | Business Process Optimization.With over 10 years of experience as a Senior Business Analyst, I specialize in driving business success through strategic analysis, process optimization, and data-driven decision-making. My expertise lies in transforming complex business challenges into actionable solutions that enhance efficiency, reduce costs, and foster growth.I thrive on understanding business needs and collaborating with cross-functional teams to deliver clear, effective solutions. Whether optimizing business processes, analyzing data, or managing change initiatives, I focus on creating impactful results that align with organizational goals.#Core Competencies:-#Business Process Improvement:- Streamlining operations and increasing productivity.#Data Analysis & Reporting:- Leveraging data for informed decision-making.#Requirements Gathering & Documentation:- Defining and documenting business requirements.#Project Management:- Leading projects from inception to delivery.#Stakeholder Collaboration:- Building strong relationships to implement solutions.#Change Management:- Supporting organizations through transformation.#Key Achievements:-#Led implementation of CRM, Cloud Telephony, LMS, HRMS, and more, resulting in cost savings and enhanced customer experience.#Played a pivotal role in increasing company revenue through optimized systems and processes.#Delivered insights that enabled better decisions and streamlined operations.#I am committed to continuous growth and delivering value through strategic analysis and problem-solving. #Let’s connect to explore how we can work together for lasting impact!

- Install and configure software and hardware- Manage network servers and technology tools- Set up accounts and workstations- Monitor performance and maintain systems according to requirements- Troubleshoot issues and outages- Ensure security through access controls, backups and firewalls- Upgrade systems with new releases and models- Develop expertise to train staff on new technologies- Build an internal wiki with technical documentation, manuals and IT policies

- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients

- Install and configure computer hardware operating systems and applications- Monitor and maintain computer systems and networks- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues- Troubleshoot system and network problems, diagnosing and solving hardware or software faultsreplace parts as required- Provide support, including procedural documentation and relevant reports- Follow diagrams and written instructions to repair a fault or set up a system- Support the roll-out of new applications- Set up new users' accounts and profiles and deal with password issues- Respond within agreed time limits to call-outs- Work continuously on a task until completion (or referral to third parties, if appropriate)- Priorities and manage many open cases at one time- Rapidly establish a good working relationship with customers and other professionals, such as software developers- Test and evaluate new technology- Conduct electrical safety checks on computer equipment.