Sahan Dulanja Email and Phone Number

currently managing my own property and as an independent entrepreneur in the tourism sector ,have acquired proper experience and knowledge about how to manage physical and human resources to run a business successfully.Achievements And Tasks*Managing all aspects of the business (Accounting, Marketing, Budgeting, HR, and PR).* Developed and built the business from startup to generate a steady sales increase annually.*Fostering excellent relationships and referrals by building trust and rapport with customers. *Wellmanaged during the economic cricise period,Worked as the operational manager at Hotel Arena during the Covid pandemic season in Sri Lanka and successfully performed service by adhering to the newly introduced covid rules and hygiene instructions*Achievements And Tasks*Performs all other job related duties as requested .*Implement new methods to hygienically handlling food services during the covid period.*Improved sales during the covid period such as contact less delivery services.*Visibled in the operation,recognize and maintain relationships with regular guests as well as cultivate *relationships with new patrons.*Well manage everything with the limited staffWorked as a bartender at Dhigali Maldives and I Joined the team two months before it's grand opening and experienced all the hardships of a preopening and finally selected as the best employee of the month once in service period.Achievements And TasksAssesed customer needs and preferances to make appropiate beverages and prepared drinks according to Hotel standards,recommend specials and replenish drinks as needed. Made every drink served and developed a strong knowledge of the menu and upsell additional products.Constantly provided a prompt service ,managed cash/credit card payments and maintained inventory of beverages selection.Provided a positive guest experience and delivered excellent customer relations,building and maintaining positive and professional relationship.Established rapport with guests,cater to all requests and resolve service issues in a timely manner.Maintained expenses below budget through accurate planning,purchasing and cost effective bar procedures.Took Industrial Experience at the Kitchen Department as a trainee chef by working at Hot and Cold Kitchen,Ala carte,Butchery and Pasty and Bakery,Took Industrial Experience at the Food and Beverage Department as a trainee waiter by working at all the outlets of the Hotel at Centara Ceysand Aluthgama.