Sahana Mohan Email & Phone Number

Consult and establishing a trusted business advisor relationship with the GIC Cognitive Process Re-engineering practice. Drive the planning and deployment of strategic education working with stakeholders, vendors and partners. Drive consistent, best practice education that ensures that practitioners are trained to a common standard globally.

Bengaluru Area, India

Develop and implement knowledge sharing strategy for the supporting areas that articulates the key benefits of Knowledge Sharing Tools/processes. Achieving a desired knowledge sharing behaviors by recommending how to integrate business with collaborative sharing initiatives. Extracting how KS can help the business leaders achieve their business priority.

Bengaluru Area, India

Identify content gaps based on organizational priorities and existing content both in Community and Practitioner Portal. Gather priority content nominations from Global leaders and passed them to harvesting team. Develop content strategy with community representatives and health check team. Identify potential content gaps and pass them to the harvesting.

Bengaluru Area, India

Coordinate Knowledge Sharing (KS) services for the Industrial Sector and the Strategy & Change community of practice while liaising with sector leadership & the corresponding Learning Consultants. Identify knowledge gaps and Harvest relevant knowledge assets coordinating with the project contacts. Deliver Knowledge Sharing Process and Technology education.

Bengaluru Area, India

Responsibilities: Coordinate Knowledge Sharing (KS) services for the BTO organization (part of Global Technology Services BU) while liaising with the Global BTO leadership & Global BTO KMsBe a knowledge champion and facilitator of the Knowledge Sharing tools and technologies, helping staff at all levels understand the approach and best use of the.

Bengaluru Area, India

Coordinate & facilitate Knowledge Sharing (KS) sessions for the different Communities of Practice (CoP) within GBS Work with the practice in promote CoP Organize sharenet events for communities which is forum for knowledge sharingHarvest/contribute the assets shared during these events to the Knowledge portalCreate wikis for each of the sharenets to.

Bengaluru Area, India

Was aligned to two business verticals/competencies as part of the role – AIS & CRMMaintained Knowledge Capital on behalf of the business verticals while coordinating with the ACT (Assets & Capabilities teams)/SMEs aligned to AIS & CRM to:Content manage/harvest knowledge assets on the KnowledgeView 3.0 toolPackage the knowledge capital by creating Snapshots.

Bangalore

Coordinate processes for Customer Lifecycle Management. Analysis of the data on a continuous basis to understand trends, customer satisfaction levels in the usage of the products/services.Work closely with clients & provide outputs of the analysis periodically and take corrective measures while coordinating with leads to better improve processes Manage the.

Bangalore

Addressing technical issues and clients and providing them with the quickest possible solutionTroubleshooting software/hardware related issues ensuring client satisfactionAdministering the customer data on intranet for entire teamSending mailers to select corporate customers