Product Manager
Current• Cultivated strong customer relationships by frequently engaging with users through interviews, surveys, and feedback sessions, demonstrating empathy and ensuring their needs and concerns were consistently addressed in product development.• Led the full-cycle development of a "0 to 1" project, successfully transitioning it from concept to market launch.• Reduced project initiation time by 15% through effective discovery phase management and the use of process maps and interactive… Show more • Cultivated strong customer relationships by frequently engaging with users through interviews, surveys, and feedback sessions, demonstrating empathy and ensuring their needs and concerns were consistently addressed in product development.• Led the full-cycle development of a "0 to 1" project, successfully transitioning it from concept to market launch.• Reduced project initiation time by 15% through effective discovery phase management and the use of process maps and interactive prototypes.• Achieved a 25% boost in user engagement by directing the development and launch of a new feature, utilizing data insights and user feedback to refine the product roadmap.• Mitigated risk incidents by 15% and enhanced adherence to best practices by 30% with improvements in B2B and B2C Salesforce Lightning for ERP systems. Show less