As the ICT Service Delivery Manager at Territory Generation, I oversee the delivery of ICT services and projects across the organisation, ensuring alignment with the strategic objectives and priorities. I have over 12 years of work experience in various ICT positions, ranging from systems administration to senior ICT service officer.I am passionate about enhancing the cybersecurity posture and resilience of the energy sector and critical infrastructure, which is why I am pursuing a (ISC)² certification in CISSP. I have also completed a graduate certificate in information technology (cybersecurity) and a specialised course on building cyber resilience for the energy sector and critical infrastructure, which has equipped me with the latest knowledge and skills in this field. I leverage my expertise in ServiceNow administration, Jira, and XML to streamline and automate ICT processes, improve service quality, and increase customer satisfaction. I excel at building strong professional working relationships and effectively negotiating with internal stakeholders, external contractors, and vendor representatives.