Sahar Elansary Email and Phone Number
Hi, I'm SAHAR ELANSARY, an accomplished Senior Personal Banker with over nine years of experience in the financial services industry, specializing in customer relationship management, financial solutions, and operational excellence. Demonstrated expertise in achieving sales targets, enhancing customer satisfaction, and streamlining processes across various banking and HR roles. Proven track record in developing and delivering training programs, driving cross-sell revenue, and implementing innovative solutions to improve client engagement and service quality. Adept at managing customer inquiries, resolving complaints, and ensuring compliance with banking policies and procedures. Known for a consultative approach, strong leadership skills, and a commitment to excellence in service delivery. My passion for delivering results that exceed expectations is evident in my recent achievements:● Exceeded sales targets for core banking products by 15-20%.● Improved first-time account opening completion rates by 22%.● Increased new account openings by 30% through a financial literacy program.● Surpassed annual insurance product sales targets by 19%.● Boosted cross-sell revenue by 28% with bundled insurance policies.● Enhanced insurance product knowledge by 32% through training programs.● Maintained a 4.8/5 customer satisfaction rating.● Resolved 85% of inquiries on the first contact.● Increased customer referrals by 25% through exceptional service.● Reduced new hire time-to-productivity by 15%.● Increased internal mobility and promotion rates by 28%.● Improved employee satisfaction with the review process by 24%. Having recently relocated to the UAE and with my graduation certificate attested by the UAE government, being based in Abu Dhabi with flexibility for relocation across the region. Aspiring to leverage my extensive experience and skills I have gained across the banking, HR, and insurance industries to take on an executive leadership role where I can leverage my cross-functional expertise to drive strategic initiatives and make a meaningful impact on the organization. I am dedicated to contributing to the growth and success of my future employer by utilizing my extensive background in customer service, sales, and operational excellence to foster innovation and achieve organizational objectives. I would love an opportunity to discuss how my proven strategies and experience will help you to achieve short and long-range goals. Please, contact me at sahar.gamal_10@hotmail.com I look forward to hearing from you!
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Human Resources OfficerExcellent For Financial And Tax Consultancy
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Senior Personal BankerAbu Dhabi Islamic Bank - Egypt Jun 2015 - Jun 2024Cairo, EgyptAs a Senior Personal Banker, I provide comprehensive information on the bank's products and services to enhance customer awareness and ensure exceptional service quality. My responsibilities include achieving assigned targets for all bank products through relationship building and client acquisition, managing account openings and related operations, and monitoring customer inflows and outflows to maintain service excellence. I handle customer queries and complaints, ensuring effective… Show more As a Senior Personal Banker, I provide comprehensive information on the bank's products and services to enhance customer awareness and ensure exceptional service quality. My responsibilities include achieving assigned targets for all bank products through relationship building and client acquisition, managing account openings and related operations, and monitoring customer inflows and outflows to maintain service excellence. I handle customer queries and complaints, ensuring effective resolution and superior service experiences. Additionally, I coordinate with branch staff and support units, report potential fraud and risks, and manage customer requests related to various banking products. I adhere to all department policies and procedures, implement day-to-day branch operations, ensure compliance with established standards, and oversee employee scheduling, task allocation, and resource management A few of my key achievements:▪ Exceeded sales targets for core banking products by 15-20%.▪ Implemented a new customer onboarding process, improving first-time account opening completion rates by 22%.▪ Led a financial literacy program for underserved communities, increasing new account openings by 30%.▪ Guided the customer service team, enhancing their performance and customer satisfaction. Show less -
Bancassurance SpecialistGig Oct 2014 - May 2015Audi BankAs a Bancassurance Specialist, I developed customized financial solutions tailored to meet the unique needs of clients, ensuring exceptional customer service and continuity of sales activities within the branch. My role involved establishing and maintaining professional relationships with bank officers and branch staff, as well as achieving and exceeding monthly and annual sales targets. I consistently ranked as a top-performing sales executive by leveraging market trends and monitoring… Show more As a Bancassurance Specialist, I developed customized financial solutions tailored to meet the unique needs of clients, ensuring exceptional customer service and continuity of sales activities within the branch. My role involved establishing and maintaining professional relationships with bank officers and branch staff, as well as achieving and exceeding monthly and annual sales targets. I consistently ranked as a top-performing sales executive by leveraging market trends and monitoring competitor activities to identify new business opportunities. My consultative approach allowed me to integrate insurance solutions seamlessly into the banking customer experience, enhancing overall client satisfaction and driving business growth. A few of my key achievements:▪ Exceeded annual insurance product sales targets by 19%.▪ Initiated a program to bundle home/auto insurance policies with loan products, increasing cross-sell revenue by 28%.▪ Developed and delivered training programs for the entire retail banking team, improving insurance product knowledge by 32%, leading to more informed and effective client interactions.▪ Consistently ranked as a top-performing sales executive by achieving and exceeding monthly and annual sales targets, contributing significantly to the branch's overall success. Show less
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Customer Service RepresentativeHsbc Jun 2013 - Mar 2014Cairo, EgyptAs a Customer Service Representative, I provided comprehensive assistance to banking customers by addressing inquiries about various account types and banking products, including CDs, money market accounts, loans, and credit cards. My responsibilities included checking the status of customer accounts, tracking checks and payments, reviewing and explaining account charges, and assisting customers who were victims of fraud, theft, or identity theft. I also helped customers replace lost or stolen… Show more As a Customer Service Representative, I provided comprehensive assistance to banking customers by addressing inquiries about various account types and banking products, including CDs, money market accounts, loans, and credit cards. My responsibilities included checking the status of customer accounts, tracking checks and payments, reviewing and explaining account charges, and assisting customers who were victims of fraud, theft, or identity theft. I also helped customers replace lost or stolen credit or debit cards and facilitated address changes. My role required delivering personalized and empathetic support to ensure a high level of customer satisfaction and efficient resolution of issues. A few of my key achievements:▪ Maintained a 4.8/5 customer satisfaction rating, ensuring a positive banking experience for all customers.▪ Resolved 85% of inquiries on the first contact, significantly improving efficiency and reducing customer wait times.▪ Identified and prevented potential fraud for a customer, demonstrating vigilance and commitment to customer security.▪ Received numerous commendations for exceptional service, which led to a 25% increase in customer referrals, contributing to the growth of the customer base.▪ Achieved an 18% faster call handle time than the team average while maintaining high satisfaction levels, showcasing my ability to efficiently and effectively manage customer interactions. Show less -
Human Resources ExecutiveUnder Five Oct 2012 - May 2013Cairo, EgyptAs an HR Coordinator, I responded to both internal and external HR-related inquiries or requests, providing prompt and effective assistance. My duties included redirecting HR-related calls or distributing correspondence to the appropriate team members, and maintaining accurate records of personnel-related data in both paper and digital formats to ensure all employment requirements were met. This role required a keen attention to detail, strong organizational skills, and the ability to handle… Show more As an HR Coordinator, I responded to both internal and external HR-related inquiries or requests, providing prompt and effective assistance. My duties included redirecting HR-related calls or distributing correspondence to the appropriate team members, and maintaining accurate records of personnel-related data in both paper and digital formats to ensure all employment requirements were met. This role required a keen attention to detail, strong organizational skills, and the ability to handle sensitive information with confidentiality and professionalism. A few of my key achievements:▪ Streamlined the new hire onboarding workflow, reducing time-to-productivity by an average of 15% and improving early-stage employee engagement scores by 18%, enhancing overall employee integration and satisfaction.▪ Implemented a cross-training program that increased internal mobility and promotion rates by 28%, significantly contributing to talent retention and employee development within the organization.▪ Designed and rolled out a revamped performance management system, leading to a 24% increase in employee satisfaction with the review process by improving the quality and consistency of manager-employee feedback. Show less
Sahar Elansary Education Details
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Ain Shams UniversityLaw -
Aziz Abaza Language
Frequently Asked Questions about Sahar Elansary
What company does Sahar Elansary work for?
Sahar Elansary works for Excellent For Financial And Tax Consultancy
What is Sahar Elansary's role at the current company?
Sahar Elansary's current role is Human Resources Officer.
What schools did Sahar Elansary attend?
Sahar Elansary attended Ain Shams University, Aziz Abaza Language.
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