As a global learning and development organization, KnowledgeCity is trusted by governments, corporations, libraries, and academic institutions such as CVS and the U.S. Chamber of Commerce. How you manage, deploy, and track your training efforts is just as important as your training methods. With KnowledgeCity, all of these steps are taken care of for you, which allows you to deliver accessible, effective training to your employees. KnowledgeCity offers more than 25,000 online video training tutorials in Business, Technology, Safety, Compliance, and Finance that empower and equip organizations to strengthen remote teams. To keep your team up-to-date with the latest business skills, we continually update our learning library. With the latest technologies in learning and development, we are constantly improving our tools and services. KnowledgeCity provides you with the modern eLearning solution you need to surpass your training goals and drive growth- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.- Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.- Maintaining the social media presence across all digital channels.- Measuring and reporting on the performance of all digital marketing campaigns.- Brainstorm new and creative growth strategies.- Collaborate with agencies and other vendor partners.- Developing content plans for the website.- optimise content for plans for social media.- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).- Define, propose, and execute annual plan based on goals established in the long-range strategic plan.- Managed the blog space and took part in weekly copywriting.-

Lead digital marketing campaigns from the ideation stage through to their execution, implementation, optimization, and performance reporting.Manage the digital advertising strategy (Google, Instagram, Facebook, Twitter, LinkedIn, YouTube, etc.) to serve ads cross-channel to intended targets properly optimizing content and budgets to drive positive results.Manage paid media advertising and keywords– including budgeting, bidding, and performance reporting for Google, Bing, YouTube Display, Google Shopping, Amazon, and emerging channels.Manage paid social media– including budgeting, bidding, audience setting, optimizing, daily ad management, and performance reporting across all social media channels.Manage email marketing– including flows, triggers, building, strategy for automations and batch sends, A/B testing, subscriber list/segment management, and performance reporting.Manage SMS marketing– including flows, triggers, building, strategy for automations and batch sends, A/B testing, subscriber list/segment management, and performance reporting.Manage referral marketing program– including platform management, automations, campaigns, marketing, and performance reporting.Manage loyalty marketing program– including platform management, automations, campaigns, subscriber list/segment management, marketing, and performance reporting.Measure and report on performance KPIs for all digital marketing campaigns holistically and assess against company goals.Work closely with the Director of Marketing & Brand Experience and Director of eCommerce to discuss plans and marketing strategies and how they translate into digital marketing campaigns and web conversions.Provide clear direction and feedback to graphic/digital designers on creative optimizations for all online media campaigns.Act as the pulse on the digital landscape, staying current with emerging opportunities, best practices, and trends in the digital marketing world.

- Managing online brand and product campaigns to raise brand awareness.- Overseeing the social media strategy - Responsibility for planning and budgetary control of all digital marketing- Monitor trends in Social Media tools, applications, channels, design and strategy.- Develop a strategy and implement a proactive process for capturing customer online reviews, monitor online ratings and respond accordingly.- Creating .gov and .edu backlinks.- Exploring new online resources for generating backlinks - Brainstorm new and creative growth strategies- providing accurate reports and analysis to clients and company management to demonstrate effective return on investment (ROI)- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)----------------------------Projects *Digital Marketing ManagerWaveone Marketing Solutions - KSADuties:-o Identify trends and insights, and optimize spend and performancebased on the insightso Managed all ongoing digital marketing efforts, including social,email, lead generation, content and moreo Communicated between sales, operations and management to createunified corporate marketing strategyo Led digital marketing strategy and process development*Social media ManagerAl Mahalliah company - KSADuties :-o Led lead generation and content marketing efforts to support Saleteamo Develops engaging, creative, innovative content for regularlyscheduled posts, which enlighten audiences and promote brandfocusedmessageso Audits and analyses social media presences, including digitaladvertising costs and returnso Monitors and develops reports on competitor activity within socialmedia spaces.o Analyses social media campaigns with tracking systems to gathervisitor data and determine efficacy and areas for social mediacampaign improvement

•Auditing for all projects.• Establishes standards and best practices for the use of the Rational Unified Process.• Works directly with appropriate personnel to understand project concept, objectives and Approach of software development projects• Ensures that all items follow the change management process and are entered and tracked Through the change management software•Responsible for project progress documentation & schedule updates.•Involved in the development of investment process and strategy.•Assist with the development of software, templates and other documentation to refine and streamline the software process.

• Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants. • Communicating politely with customers by email, letter, face to face, and telephone. • Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers. • Providing advice and help to customers using the products or services of the organization. • Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers. • Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications. • Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process. • Developing customer service standards, policies and procedures for the organization or department. • Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.

Receive/help clients, answering the telephone and handling all walk in clients and phone calls. • Giving sales presentations to individual walk/call in clients • Providing a friendly environment for the customers.- Describe the product benefits and any special offers. - Give advice about how these may benefit customers personally. - Persuade customers to accept a trial period or a visit from a sales representative. - Gather and document information about the customer. - Enter your notes into a computer, including dates for follow up calls.