Saheb Roy Email & Phone Number

Singapore

Singapore

In my current capacity, I play a key role in seamlessly integrating high-profile client accounts across the APAC region, ensuring smooth operations and exceptional customer satisfaction. I have spearheaded customer engagement strategies, effectively managing escalations and fostering strong client relationships. I streamlined reporting processes that enabled data-driven insights, resulting in improved service delivery and long-term client loyalty by designing and executing analytics frameworks.Furthermore, I utilized advanced methodologies to enhance customer journey processes, driving significant operational improvements and achieving notable cost efficiencies. I also identified strategic opportunities to leverage analytics for business growth, introducing innovative approaches to resource management and team development. My efforts in training teams on analytics tools have enhanced their ability to provide precise insights, driving more informed and impactful decision-making across the organization.

New Delhi Area, India

In this role, I pioneered Delhi's first innovative space that served both as a music practice studio and a live performance venue, providing a platform for numerous artists. I further expanded the business by launching a performing arts school and offering artist management services, providing equipment rental, and driving steady growth and diversification. Additionally, I formed valuable partnerships with renowned brands and major music festivals, playing a pivotal role in boosting the visibility and influence of India's independent music scene.

Gurgaon, India

During this tenure, I spearheaded the talent acquisition of artists and drove business development efforts, creating valuable opportunities for independent artists on a music platform. I cultivated strategic partnerships with sponsors and venues, launched Delhi’s premier indie music platform, and orchestrated key events to enhance artist visibility. In addition, I managed high-profile concerts and album releases for prominent bands, significantly contributing to their growth and industry recognition.

Gurgaon, India

During my time, I held various significant roles, including Project Manager - Six Sigma, where I led key initiatives that resulted in enhanced efficiency and cost savings. I developed an internal intranet for Business Travel India, streamlining data management across multiple departments to support better decision-making and improve operational effectiveness. As the head of a team of analysts, I optimized workforce scheduling for many employees, ensuring smooth workload distribution. Additionally, I led automation projects, including the creation of tools that significantly reduced processing times and developed a training platform for travel counsellors, which earned formal recognition. Moreover, I provided Six Sigma training to a substantial number of employees, contributing to continuous improvement and process optimization. My dedication and innovative approach were recognized through several awards for exceptional performance.

Gurgaon, India

In this role, I played a pivotal part in developing a customer interaction script that was implemented across the entire department, significantly enhancing customer satisfaction, and earning recognition for exceptional service delivery. Additionally, I maximized revenue opportunities by effectively incorporating upselling strategies during support calls. I was also selected to participate in IBM’s prestigious Quality 101 Operations Training, highlighting my dedication to operational quality and performance excellence.

Master Of Business Administration (M.B.A.), Marketing

Activities and Societies: Entrepreneurship

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: Music, Table Tennis, Cricket, Computer Programming

Pursuing Pgp Data Science