Saheed Arowolo Email & Phone Number

Administrator● Design the best practice for development and configuration process in theorganization● Responsible for the integration of ServiceNow with external applications● Provide Resolution Support across the global platform● Experienced in Configuration and customization of Service Catalog forms● Configuration of inbound emails for IT Security team● Responsible for the optimization, modification, documenting of the workflows usingtool like Visio to illustrate the workflows to the stakeholders● Develops the QA testing steps admins and developers to follow for UAT testing● Work on various RITM tickets and meet with requesters to walk them through● Knowledge about CMDB and discovery● Participated in the upgrade of our instance from Quebec to Rome● Engage with business owners to understand their needs and give technical advicebased on best practice● Participate in CAB meetings and talk to the Board members about why change isneeded● Experience working in Agile environment

● Worked on UI customizations for forms, lists and UI actions● Implemented Core configuration changes to the platform as well as supportingapplications● Used system logs to view information about system activity (i.e., Workflow,Configuration, Transaction, Email, Events, and System and Upgrade logs)● Service Catalog (Request Item, Order guide and record producer) has been createdbased on client requirements. Workflow has been created to support the approvalworkflow and task assignment● Developed reports as per requirements from management.● Implemented new functionality using Client scripts, Business rules, ACL, UI policiesand UI actions.● Collaborated with the ServiceNow Developer to update and enhance the Change● Responsible for closing the open Incidents, Problems and Enhancement requestsand communicating with the customer the status of the request, to ensure a timelycustomer satisfying result.● Responsible for providing analysis for problems and resolutions or fixes for theproduction issues related to ServiceNow platform within the Service LevelAgreement.● Used import sets, development of reports & metrics for executive management● Set up the SLA for the incident, problem, change management processes as per therequirement.● Involved in daily, weekly and monthly meetings with clients on the work progress anddiscussions on the upcoming work.

Provide configuration update support and functionality checking within thedevelopment cycle of ServiceNow● Work with functional and admin teams to deliver automated workflow solutions inServiceNow● Developing, testing, deploying and updating workflows and approval flows and rules● Develop systems integration and process automation, fully utilizing the platformsworkflow capabilities● Work closely with the ServiceNow function team to build requested items and tasksusing workflow to manage processes from customer to the fulfilment team● Responsible for the optimal operation of our environment by actively investigatingissues and solving problems before they occur● Add configuration items to CMBD● Use the UI to administer Tables Fields and relationship