Saheed O Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

Responding to incoming telephone calls and emails.Providing software and hardware support, resolving problems and issues.Creating training materials and guides for users.Performing system installations and updates to prevent service interruptions.Prioritizing actions and escalations by problem severity and business impact.Collaborating with other.

Leeds, England, United Kingdom

I worked as a deployment engineer with the NHS Leeds ( LGI ), I have got the experience working in a fast paced environment working with clinical and corporate systems.I have a good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP and hardware and software installations.I'm exposed to working with Microsoft 365, active.

London, England, United Kingdom

• Provide 1st and 2nd line Windows user support, which include Active Directoryadministration; user accounts password resets, support users with windowsapplications and hardware installation such as printers and other.
• Ensure that Service Desk policies and procedures and best practices areimplemented and adhered to, particularly our Request and Incident Managementprocedures (based on the ITIL standards). Ensure that all calls and.
• Develop help sheets and frequently asked questions’ lists for end users Self ServicePortal, Intranet portals and department knowledge base.
• Taking ownership of call and seeing it through closure
• Providing 1st line technical support, answering support queries via phone & emailto all IT users
• Installing and updating software on end users’ computers

Lagos, Lagos State, Nigeria

• Being the first point of contact, I respond to incidents via phone and email, triagereported issues and try to resolve them and escalate where necessary.
• Provide a quality, reliable and timely support service delivering to the agreed SLA’s.
• Provide 1st and 2nd line Windows and MAC OSX user support, which includeActive Directory administration; user accounts password resets, support userswith windows applications and hardware installation such as printers.
• Management and deployment of software to the desktops across including:Installation and configuration of Microsoft Office software
• Provide initial support to users, demonstrating appropriate levels of understandingand professionalism.
• Logging service desk calls while recording the progress of the work, communicatingwith customers and end users, keeping them up to date at all times.