Specialist, Energy Sales
Current- Management of a customer portfolio of over 1000 customers on the various energy services we offer based on their needs with a focus on non-maximum demand and prime customers.
- Working with a team of 11 Energy Sales specialists responsible for providing billing information for over 14,000 managed accounts and ensure that the team provides timely and accurate data to enable the production of.
- Improving revenue by 10% monthly by building strategies for customer satisfaction and loyalty which in turn will help to recover long outstanding debt.
- Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
- 10 new customers capture monthly and periodic customer tariff reclassification which increased revenue collection from 40% to 60%.