Saheem Raza Email & Phone Number

New Delhi, Dl, In

Bhopal, Madhya Pradesh, India

Frontline Microsoft Support Engineer supporting Microsoft O365 Product specifically Microsoft Exchange, Teams, OneDrive, SharePoint, Billing and subscriptions related issue using RAVE and DFM tool to monitor the queue.• Debugging Issues through Network & Fiddler logs, reproducing the P4 issues and ICM issues in Test • M365 Platform related engineering work (mainly focused Microsoft Roadmaps, Provisioning lifecycle management, M365 license assignment, service delivery and… Show more Frontline Microsoft Support Engineer supporting Microsoft O365 Product specifically Microsoft Exchange, Teams, OneDrive, SharePoint, Billing and subscriptions related issue using RAVE and DFM tool to monitor the queue.• Debugging Issues through Network & Fiddler logs, reproducing the P4 issues and ICM issues in Test • M365 Platform related engineering work (mainly focused Microsoft Roadmaps, Provisioning lifecycle management, M365 license assignment, service delivery and management, incident/problem triage of managed services)• Administering Power Platform (any of the following: Power Automate, Power BI, Power Apps).• Working with other M365 service engineers (SPO, Teams, ODB, Exchange) and operations staff to test, implement and transition new services, or upgrades to existing core foundational services in the M365 space• Support for the various existing services such as end user Mailbox provisioning, M365 identity integration, environment management, Azure AD Group Based licensing, Microsoft 365 Groups, Native Guest Access via Sensitivity Labels• Provide input and recommendations on areas of service improvement both from a technical point of view, but also from a process perspective. Show less

Noida, Uttar Pradesh, India

• Support on Microsoft Windows Server 2008 and 2012 R2, Provide L1 and L2 support to 150 userson windows platform, Active directory, DNS, DHCP, WDS, WSUS, VPN, DC, SLA, and Group Policy.• Support on hardware, operating system, network connectivity, antivirus, and manage &troubleshoot network related issue, Install, configure, and maintain printers (network and local) ofXerox.• Configure and troubleshoot email related issue of MS Outlook, Configuring related hardware.•… Show more • Support on Microsoft Windows Server 2008 and 2012 R2, Provide L1 and L2 support to 150 userson windows platform, Active directory, DNS, DHCP, WDS, WSUS, VPN, DC, SLA, and Group Policy.• Support on hardware, operating system, network connectivity, antivirus, and manage &troubleshoot network related issue, Install, configure, and maintain printers (network and local) ofXerox.• Configure and troubleshoot email related issue of MS Outlook, Configuring related hardware.• Coordinate and manage relationships with vendors that provide hardware, network, and othersupport Show less