• Achieved and exceeded target set by Dahua Brand for the partner program, driving increased sales and brand visibility.•Successfully managed multiple projects as a Project Support Manager, ensuring each project was closed with favorable margins for the company while delivering exceptional client satisfaction through top-notch service.•Expertly handled the purchase management process, specifically focusing on brands like Dahua, Imou, and Ipcom, optimizing procurement efficiency and maintaining strong vendor relationships.•Efficiently managed the local phase of projects, aligning with the sales and project teams' requirements to ensure seamless execution and customer satisfaction.•Proactively followed up with customers, effectively resolving outstanding issues related to open orders and payment clearances, resulting in a healthy and smooth business flow.•Orchestrated successful events for customers and incentive trips, fostering stronger customer relationships and loyalty•Facilitated meetings between customers and salesperson, ensuring a thorough understanding of client expectations and enabling professional deal closures.•Conducted thorough analysis of sales and purchase volumes, providing valuable market insights, and facilitating strategic order placements.•Gathered market competitive information to enhance the level of service, staying ahead of market trends and offering a competitive edge.•Prepared and submitted weekly and monthly reports to vendors, adhering to their specific requirements and maintaining transparent communication channels.•Analyzed market requirements and forecasted demand, optimizing inventory management and minimizing supply chain disruptions.•Effectively communicated ETA and delivery updates to project and channel customers, enhancing transparency and building trust.•Proactively engaged with customers, understanding their requirements and identifying potential business opportunities, thereby driving new business growth.

• Provide 𝐡𝐢𝐠𝐡 𝐥𝐞𝐯𝐞𝐥 𝐚𝐝𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 to the Deputy Executive Director and, as required, other senior managers, to ensure executive decision making, is based on 𝐚𝐩𝐩𝐫𝐨𝐩𝐫𝐢𝐚𝐭𝐞, 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐚𝐧𝐝 𝐭𝐢𝐦𝐞𝐥𝐲 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧.• Facilitate the development of the 𝐃𝐢𝐯𝐢𝐬𝐢𝐨𝐧𝐚𝐥 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐥𝐚𝐧 𝐚𝐧𝐝 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 for delivering and maintaining the plan.• 𝐃𝐞𝐯𝐞𝐥𝐨𝐩 𝐚𝐧𝐝 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧 𝐬𝐭𝐫𝐨𝐧𝐠 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 and productive stakeholder relationships with key stakeholders to ensure efficient and effective flow of information.• 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐚𝐧𝐝 𝐬𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐞𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 in HVAC systems like repair, installation and preventive maintenance service as per management instructions.• 𝐁𝐞 𝐢𝐧 𝐜𝐡𝐚𝐫𝐠𝐞 𝐨𝐟 𝐏𝐀𝐍 𝐈𝐧𝐝𝐢𝐚 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐒𝐋𝐀 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐫𝐨𝐨𝐭 𝐜𝐚𝐮𝐬𝐞 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 including installation, TAT repair and Net Promoter Score of business service partner.• 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐒𝐚𝐟𝐞𝐭𝐲 & 𝐨𝐭𝐡𝐞𝐫 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐬 and ensure adherence to business policies by field teams & service business partner.• 𝐄𝐧𝐬𝐮𝐫𝐞 𝐂𝐨𝐬𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 & 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 with senior management or respective department on risk and emergent issues and mange vendors and 𝐭𝐨𝐩 𝐛𝐫𝐚𝐧𝐝𝐬 𝐥𝐢𝐤𝐞 – 𝐒𝐚𝐦𝐬𝐮𝐧𝐠, 𝐋𝐆, 𝐚𝐧𝐝 𝐏𝐚𝐧𝐚𝐬𝐨𝐧𝐢𝐜.

• Responsible for 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐲𝐢𝐧𝐠 𝐚𝐫𝐞𝐚𝐬 𝐨𝐟 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 and concerns in business operational areas and provide appropriate strategies to resolve them.• Manage 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 of performance metrics to improve business operational efficiency.• Responsible for the 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐨𝐟 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬 to identify the root causes and recommend corrective actions.• Provide documentation for 𝐢𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐞𝐝 𝐩𝐫𝐨𝐛𝐥𝐞𝐦, 𝐝𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬 for solving them.• Responsible for 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐨𝐩𝐭𝐢𝐦𝐚𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐚𝐧𝐝 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐠𝐨𝐚𝐥𝐬.• 𝐀𝐩𝐩𝐫𝐚𝐢𝐬𝐞 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 to current business programs.• 𝐏𝐫𝐨𝐩𝐨𝐬𝐞 𝐧𝐞𝐰 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 to actualize business goals.• 𝐒𝐞𝐫𝐯𝐞 𝐚𝐬 𝐦𝐞𝐧𝐭𝐨𝐫 to associates and provide trainings to fill gap needs.• Undertake 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐚𝐧𝐝 𝐜𝐨𝐥𝐥𝐞𝐜𝐭 𝐝𝐚𝐭𝐚 to better analyse outcomes.• Responsible for 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬 for management and clients as needed.

• 𝐀𝐬𝐬𝐢𝐬𝐭 𝐚𝐧𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐬𝐭𝐚𝐟𝐟 in their day to day operations.• 𝐀𝐬𝐬𝐢𝐬𝐭 𝐚𝐧𝐝 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐞 with sales and marketing teams.• Conduct 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡, 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭 to the marketing department.• 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐚𝐥𝐞𝐬 𝐬𝐭𝐚𝐟𝐟 in 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐢𝐧𝐠 customer accounts.• Perform 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐩𝐫𝐞𝐩𝐚𝐫𝐞 𝐫𝐞𝐩𝐨𝐫𝐭𝐬.• 𝐏𝐫𝐞𝐩𝐚𝐫𝐞 𝐚𝐧𝐝 𝐫𝐞𝐜𝐨𝐧𝐜𝐢𝐥𝐞 customer balances.• 𝐂𝐨𝐫𝐫𝐞𝐜𝐭 𝐝𝐢𝐬𝐜𝐫𝐞𝐩𝐚𝐧𝐜𝐢𝐞𝐬 in customer account balances.• 𝐀𝐬𝐬𝐢𝐬𝐭 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐜𝐨𝐧𝐭𝐫𝐨𝐥𝐥𝐢𝐧𝐠 𝐬𝐭𝐚𝐟𝐟 in 𝐦𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐢𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐫𝐞𝐜𝐨𝐫𝐝𝐬.• 𝐀𝐬𝐬𝐢𝐬𝐭 𝐟𝐫𝐨𝐧𝐭 𝐨𝐟𝐟𝐢𝐜𝐞 𝐬𝐭𝐚𝐟𝐟 in maintaining the office premises clean and neat.• Assist front office in 𝐩𝐫𝐞𝐩𝐚𝐫𝐢𝐧𝐠, 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐢𝐧𝐠 𝐚𝐧𝐝 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐢𝐧𝐠 𝐦𝐞𝐞𝐭𝐢𝐧𝐠𝐬, 𝐞𝐯𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭𝐬.