Saher Aslam Email & Phone Number

Ontario, Canada

•Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance.• Perform all BIMI Process, Price Accuracy, stocking, resolve customer complaints with guidelines.•Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, Print Signs and Labels & talkers. .Ensures cashier/merchandising staff comply with all store policies and… Show more •Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance.• Perform all BIMI Process, Price Accuracy, stocking, resolve customer complaints with guidelines.•Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, Print Signs and Labels & talkers. .Ensures cashier/merchandising staff comply with all store policies and operating procedures.• Ensures product displays are set up and taken down as directed by the AFSM/FSM.•Ensure cashier/merchandising staff comply with all store policies and operating procedures.•Train cashiers/merchandising in job functions.•Manages cash office inventory and cashier tracking, tracking sheets.•Resolve customer issues according to established guidelines (refunds, exchanges, etc). Show less

Lahore, Pakistan

As a part of the L&OD team, I was involved in the planning, developing and delivery of best in class professional, leadership and organizational development interventions to develop the right organizational capabilities and to promote a learning culture in line with organization’s strategic objectives.Involved in integrated planning and execution of OD initiatives including RISE Mentoring Program, Employee Engagement Programme partnered with Gallup International, Implementation of… Show more As a part of the L&OD team, I was involved in the planning, developing and delivery of best in class professional, leadership and organizational development interventions to develop the right organizational capabilities and to promote a learning culture in line with organization’s strategic objectives.Involved in integrated planning and execution of OD initiatives including RISE Mentoring Program, Employee Engagement Programme partnered with Gallup International, Implementation of SAP Successfactors, Digital Learning / e-learning Interface, Leadership development roadmaps and Career Development programs, iMPACT Gender Diversity Platform, SpeakUp Policy and Agile working policy.Conducted annual Training Need Analysis (TNA) and managed external and in-house training and development of the employees as Corporate L&D partner across 4 business lines.Ensuring timely closure of performance management cycle of an employee base of 1,400 employees.- Manage training logistics for internal faculty as well as external training institutes.- Leading the project of revising the performance management process for trainees & probationers and integrating it with ICI Pakistan’s new interface - Success Factors.- Developing an e-module on gender sensitization and integrating it on the employee portal.- Developed frameworks for effective team level engagement action planning.- Worked on ICI Pakistan’s diversity agenda - iMPACT. Devised a proposal to work on 3 forms of diversity (gender, disability, and educational/socio economic backgrounds). Show less

Lahore

Monitor all meetings/Arrange meetings with Business Heads.Managing all Personal & Company files of VP.Make sure of timely execution of internal meetingsHandling day to day operations of HRMake all arrangements of travelling.Coordinate with business heads regarding meetings/documents.Carefully handling of all documents to relevant persons.Make calender of VP for PE/SA business.Schedule Interviews of candidates with business heads.Monitor Recruiting Procedure &… Show more Monitor all meetings/Arrange meetings with Business Heads.Managing all Personal & Company files of VP.Make sure of timely execution of internal meetingsHandling day to day operations of HRMake all arrangements of travelling.Coordinate with business heads regarding meetings/documents.Carefully handling of all documents to relevant persons.Make calender of VP for PE/SA business.Schedule Interviews of candidates with business heads.Monitor Recruiting Procedure & Evaluation Criteria.Issuance of Appointment Letter.Make Claim FormsMake Reports on all projectsMake arrangements for EMT or Budget Meetings with all businessheads. Show less

Lahore

Execute Training SessionHandling Client NeedsBuilt a teamwork environment that encouraged hard work and collaborationRegularly monitor Training evaluation & satisfaction index Make sure of timely execution of all internal & external training programsIdentify and made recommendation for process improvementslinked with Corporate clientsTo enhance the level of satisfaction of clients about training programs Developing the business relationship with clientSolving… Show more Execute Training SessionHandling Client NeedsBuilt a teamwork environment that encouraged hard work and collaborationRegularly monitor Training evaluation & satisfaction index Make sure of timely execution of all internal & external training programsIdentify and made recommendation for process improvementslinked with Corporate clientsTo enhance the level of satisfaction of clients about training programs Developing the business relationship with clientSolving client problem relating to trainingProvide the knowledge of training to new and existing clients Show less

Lahore

Maintain and develop existing sales proposalsNegotiating the terms of an agreement and closing sales.Gathering market and customer information.Arrange meeting with corporate ClientsCoordinate with external trainer to conduct external trainingGenerate Revenue Prepare training reportsConduct post assessment surveysNominate the employees for required training after reassessments.Producing training materials for in-house coursesMonitoring and reviewing the… Show more Maintain and develop existing sales proposalsNegotiating the terms of an agreement and closing sales.Gathering market and customer information.Arrange meeting with corporate ClientsCoordinate with external trainer to conduct external trainingGenerate Revenue Prepare training reportsConduct post assessment surveysNominate the employees for required training after reassessments.Producing training materials for in-house coursesMonitoring and reviewing the progress of trainees through questionnaires and discussions with managersDeveloping individual training program that meet the skills gap identified through training needs assessment Show less

Master’S Degree, Business Administration And Management, General

Bachelor'S Degree, Finance

Worked as a Team Leader in Brand Activation(Nai Baat) Worked as Team Leader in Job Fair 2012

Intermediate, Fsc (Pre-Medical)

BBA (Hons)