Saher Merchant Email and Phone Number
Saher Merchant work email
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Saher Merchant personal email
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Driven and dedicated head of operations and customer service with experience in increasing client retention and referral rate, and building out products, services, and methodologies catered around a high level of customer satisfaction.
Socialdrv
View- Website:
- socialdrv.com
- Employees:
- 2
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Vp Of Operations And Customer ServiceSocialdrv Sep 2015 - PresentSan Francisco Bay Area• Led team of 5 people in customer service and operations. • Created various campaigns and feedback channels for customers to ensure a high level of satisfaction and retention rate; upwards of 95%. • Handled all customer queries and implemented new techniques to enhance the customer experience, resulting in SocialDrv being the top rated service on both Yelp & TripAdvisor.• Interfaced between the tech and driver teams to ensure customer needs were being met. Worked with all teams to design new products/services centered around customer needs.• Handled all day-to-day operations, including payment processing, ride assignments, and fielding customer/driver inquiries.• Ran various ad campaigns across facebook, twitter, linkedin, and google and monitored all social media activity.• Implemented and provided ongoing training programs to all drivers to make sure they understood all the policies of SocialDrv and understood the emphasis on customer service. • Created a business plan and prepared financial forecasts for investor pitches.• Formed partnerships with conferences and companies to provide rides to attendees and employees. -
Client Services ManagerDominus Feb 2015 - Sep 2015Dubai, United Arab Emirates• Contacted potential clients in order to promote the company’s products and services.• Formed new partnerships with companies and event agencies in order to provide them with a better solution for corporate giveaways.• Held regular meetings with existing clients to promote new products and to ensure all their needs were being met.• Contacted suppliers to ensure products were of the greatest quality and to ensure timely delivery of products.• Conducted research to gain better insights of new trends in the market.
Saher Merchant Skills
Saher Merchant Education Details
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Mathematics/Business Administration
Frequently Asked Questions about Saher Merchant
What company does Saher Merchant work for?
Saher Merchant works for Socialdrv
What is Saher Merchant's role at the current company?
Saher Merchant's current role is VP of Operations & Customer Service at SocialDrv.
What is Saher Merchant's email address?
Saher Merchant's email address is la****@****ail.com
What schools did Saher Merchant attend?
Saher Merchant attended University Of Waterloo.
What are some of Saher Merchant's interests?
Saher Merchant has interest in Children, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Saher Merchant known for?
Saher Merchant has skills like Leadership, Marketing Management, Management, Online Advertising, Teamwork, Microsoft Office, Start Ups, Business Development, Marketing, Microsoft Excel, Marketing Strategy, Team Leadership.
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Saher Merchant
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