• Led team of 5 people in customer service and operations. • Created various campaigns and feedback channels for customers to ensure a high level of satisfaction and retention rate; upwards of 95%. • Handled all customer queries and implemented new techniques to enhance the customer experience, resulting in SocialDrv being the top rated service on both Yelp & TripAdvisor.• Interfaced between the tech and driver teams to ensure customer needs were being met. Worked with all teams to design new products/services centered around customer needs.• Handled all day-to-day operations, including payment processing, ride assignments, and fielding customer/driver inquiries.• Ran various ad campaigns across facebook, twitter, linkedin, and google and monitored all social media activity.• Implemented and provided ongoing training programs to all drivers to make sure they understood all the policies of SocialDrv and understood the emphasis on customer service. • Created a business plan and prepared financial forecasts for investor pitches.• Formed partnerships with conferences and companies to provide rides to attendees and employees.

• Contacted potential clients in order to promote the company’s products and services.• Formed new partnerships with companies and event agencies in order to provide them with a better solution for corporate giveaways.• Held regular meetings with existing clients to promote new products and to ensure all their needs were being met.• Contacted suppliers to ensure products were of the greatest quality and to ensure timely delivery of products.• Conducted research to gain better insights of new trends in the market.