Handling front desk team. Looking after the smooth operation in day to day operation. Assisting sales to get more business as well handling some corporate companies for sales and marketing. To make new clients.

Ensures prompt, courteous and accurate services to all guests, and handling complaints.Answering switchboard, taking and giving messages.Handling guests registration and group arrivals and check out Preparing group manifests and requests.Verifying credit limits on guest account and preparing the reports for credit limitsPreparing cash report and guest reservationsEnsures safety and security of guests belongings in guest rooms luggage room and guest lockers.Ensures room folios are correctly maintained and payment received as per billing instructions given.Responsible for adherence to all statutory requirements such as Passport deatils,ID Cards, Arrival and departure reports, encashment certificates, etcEnsures guest privacy, safety and security at all times within Resort premises.Makes conscious and continuous endeavor to meet new clients and maintain congenial relationship with existing clients Ensures all records and documents are maintained as per standards laid down by the management.To co-operate with other departments so that the total activity contributes to ultimate satisfaction of guests.Co-ordination with other departments for maximum guest satisfaction.VIP rooms checking, blocking and arranging of amenities.To follow all the SOP's and make sure that the services should be according the LQA.Ensuring that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports. To handle the bookings of the guest for other Hotels,Airlines,Restaurants.Arranging the transports for the guest pick up and drop and arranging the day city tours.Ability to work & handle,PMS and Front Office Management Software Including Opera 5.0 version. & Shaw Man.

Responsible for the smooth running of reception throughout the night, any check-ins-out, bookings,reservations Ensuring that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.Checking for the credit cards and cheques of reservations, handling customer concern properly.Liase wilth all the departments and follow up for the smooth operation for the guests in house and arrivals.Ability to work & handle, PMS and Front office management aoftware including Opera & Shaw man